ExtremeWorks Managed Services ResponsePLUS — Extended Service (1 Year) by Extreme Networks

Experience enterprise-grade reliability with Extreme Networks ExtremeWorks Managed Services ResponsePLUS—Extended Service. This 1-year offering is engineered for organizations that demand relentless network availability, proactive protection, and optimized operations. It delivers continuous remote monitoring, incident and problem management, proactive change and configuration management, and operational software updates and upgrades, all paired with advanced parts replacement to reduce downtime. In addition, customers gain access to the Extreme Networks Managed Services Gateway, a real-time command center that surfaces network health, performance, security issues, saved configurations, and an up-to-date inventory database. With a dedicated managed services account manager and scheduled reviews, ResponsePLUS is designed to identify and neutralize potentially business-disrupting situations before they occur, delivering peace of mind and measurable efficiency gains across your IT operations.

• Proactive remote monitoring across all covered products ensures early detection of anomalies, with real-time alerts, health dashboards, and proactive care designed to prevent outages and performance degradation.
• Incident and problem management focuses on rapid triage, root-cause analysis, and guided remediation so your team spends less time firefighting and more time advancing strategic initiatives.
• Proactive change and configuration management enforces standardized change workflows, maintains versioned backups, and preserves configuration baselines to prevent drift and maintain compliance.
• Operational software updates and upgrades keep devices secure and current with timely patches and feature enhancements that optimize performance and resilience.
• Advanced parts replacement with Next Business Day response minimizes downtime by delivering fast hardware replacements and streamlined escalation to ensure rapid restoration of services.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Nbd Ahr-16440

• Service duration: 1 year
• Coverage scope: ResponsePLUS — Extended Service (AHR) tailored for critical network environments
• Real-time visibility: Managed Services Gateway provides live network health, performance, security insights, saved configurations, and an up-to-date inventory
• Support channels: email support and remote assistance for dependable, around-the-clock efficiency
• Parts replacement: Next Business Day advance parts replacement available to minimize disruption
• Account governance: dedicated Managed Services Account Manager with scheduled review sessions
• Standard reporting: standardized network reports delivered through the gateway for ongoing performance measurement
• Inventory & configuration: inventory database and saved configurations maintained for rapid recovery and audit readiness
• Onboarding & governance: structured onboarding plan with defined scope, milestones, and executive alignment

how to install ExtremeWorks Managed Services ResponsePLUS

• Initiate onboarding by coordinating with your Extreme Networks account team to confirm coverage scope, eligible devices, and critical network paths.
• Assign a designated Managed Services account manager who will lead the engagement, establish governance, and schedule regular reviews.
• Activate access to the Managed Services Gateway to enable real-time health monitoring, dashboards, and alerting for your covered environment.
• Provide baseline data: confirm current inventory, saved configurations, and initial standardized reports to establish a reference point for ongoing monitoring.
• Configure alert thresholds, escalation rules, and communication preferences to tailor notifications and response workflows to your organization.
• Begin proactive monitoring and reviews: leverage scheduled sessions to tune settings, review performance trends, and optimize service delivery throughout the 12-month period.

Frequently asked questions

• Q: What is ExtremeWorks Managed Services ResponsePLUS?
  A: It is a 1-year extended service that provides proactive remote monitoring, incident and problem management, proactive change and configuration management, software updates, and advanced parts replacement for eligible Extreme Networks products, complemented by access to the Managed Services Gateway for real-time visibility and reporting.
• Q: What does Next Business Day - Advance Parts Replacement cover?
  A: When a covered hardware component fails, replacement parts are shipped and delivered by the next business day, subject to coverage terms and product eligibility, to minimize downtime and restore service quickly.
• Q: Who will manage my account?
  A: A dedicated Managed Services account manager is assigned to your organization, coordinating onboarding, ongoing reviews, and tailored service delivery to your network environment.
• Q: Are software updates included?
  A: Yes. Operational software updates and upgrades are included to keep devices secure, compliant, and performing at peak efficiency.
• Q: What kind of reporting and visibility can I expect?
  A: The service includes standardized network reports and real-time data through the Managed Services Gateway, enabling proactive decision-making and continuous improvement.