Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential service for organizations that prioritize network reliability and performance. This comprehensive managed service focuses on maintaining optimal network health through continuous proactive support. With an unwavering commitment to excellence, ResponsePLUS equips businesses with the tools and resources necessary to minimize disruptions and maximize productivity. By taking network management out of your hands, you can concentrate on your core business activities with peace of mind.
- Proactive Network Monitoring: Experience 24/7 remote monitoring of your network's health, allowing for early identification and resolution of potential issues before they escalate into significant disruptions.
- Incident and Problem Management: Enjoy rapid incident resolution, ensuring minimal downtime and flawless operations for your organization, enhancing user experience and satisfaction.
- Technical Support & Configuration Management: Gain access to expert technical support alongside proactive change and configuration management, optimizing your network’s performance for seamless operations.
- Advanced Parts Replacement: Benefit from Next Business Day Advance Parts Replacement, which ensures timely hardware replacements, resulting in increased system reliability and minimized downtime.
- Real-Time Access to Network Insights: Utilize the Extreme Networks Managed Services Gateway for real-time insights into your network's performance, health, and security, combined with standardized reporting for informed decision-making.
Technical Details of the Product
- Service Duration: 1 Year
- Supported Products: Coverage as defined in the service agreement
- Service Features: Proactive network monitoring, incident management, technical support, and advanced parts replacement
- Support Channels: Email support service for rapid response
- Managed Services Account Manager: Designated account manager for personalized service and scheduled review sessions
How to Install
Installing the ExtremeWorks Managed Services ResponsePLUS is seamless and user-friendly. Follow these steps after purchasing the service:
- Receive a confirmation email with detailed installation instructions.
- Contact your designated managed services account manager to discuss your specific network requirements.
- Provide necessary information about the network equipment and configurations covered under this service.
- Allow the technical team to set up the monitoring and support systems remotely.
- Review the initial assessment and reporting setup with your account manager.
- Begin utilizing the service for proactive monitoring and support.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? This service encompasses proactive network monitoring, incident management, technical support, and advanced parts replacement, providing comprehensive coverage for your network needs.
- How does the Next Business Day parts replacement work? If a hardware component fails, the advanced parts replacement service ensures that a replacement part will be dispatched to you by the next business day, minimizing potential downtime.
- Who is my point of contact for support? Your designated managed services account manager will be your primary contact, providing personalized support and conducting regular service review sessions to ensure your needs are met.
- How can I access the Extreme Networks Managed Services Gateway? Access to the Managed Services Gateway is provided upon service activation, enabling you to monitor network performance, health, and security in real-time.
- What happens if there is a critical network issue? The service is designed to proactively identify and address potential critical network situations before they disrupt your business operations, ensuring your network remains stable and secure.
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