ExtremeWorks Managed Services ResponsePLUS — Extended Service (1 Year) NBD Parts Replacement

Protect your investment and maximize network uptime with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS — an Extended Service plan designed to deliver rapid, reliable support when you need it most. This one-year program combines proactive maintenance with fast parts replacement through a Next Business Day (NBD) response, backed by a service depot option to keep critical infrastructure online and performing at peak levels. Ideal for organizations seeking predictable service continuity, simplified asset management, and enhanced protection for both electronic and physical components, ResponsePLUS is built to add tangible value while reducing total cost of ownership.

• Next Business Day Parts Replacement — When a covered component fails or requires repair, ResponsePLUS prioritizes rapid replacement the next business day, helping minimize downtime and keep operations running smoothly.
• Extended 1-Year Coverage — A full year of scheduled maintenance, parts availability, and professional assistance aligned with your hardware lifecycle, offering long-term protection and budget predictability.
• Service Depot Model — A fast, cost-effective support option that leverages depot-based maintenance and parts replacement, reducing on-site disruption and speeding repair execution where suitable.
• Electronic Service Subtype — An electronic service profile optimized for usability and efficiency, enabling streamlined case management, quicker issue resolution, and better visibility into service progress.
• Comprehensive Maintenance & Parts — Coverage encompasses maintenance activities and required parts, with both electronic and physical service options to safeguard your technology investments.

Technical Details of ExtremeWorks Managed Services ResponsePLUS

Technical highlights for ExtremeWorks ResponsePLUS Extended Service emphasize rapid response, dependable coverage, and flexible delivery models to suit enterprise environments. This service is designed to supplement your existing Extreme Networks deployments with a structured, service-centric approach that protects hardware investments and optimizes operational efficiency.

• Service Duration: 1 year of comprehensive coverage from the start date, designed to maximize system reliability and uptime across critical network assets.
• Response Time: Next Business Day (NBD) parts replacement for eligible components, enabling rapid recovery from hardware faults and minimizing service disruption.
• Service Model: Service Depot — a fast, dependable, and cost-effective maintenance approach that leverages depot facilities for efficient repair and logistics.
• Service Subtype: Electronic — optimized for enterprise usability, with streamlined ticket handling, clear escalation paths, and efficient digital workflows.
• Included Services: Maintenance, required replacement parts, and electronic/physical service to protect assets and extend equipment life.
• Asset Protection: Focused on safeguarding your investment by delivering reliable response, predictable costs, and increased reliability of network infrastructure.

How to Install ExtremeWorks Managed Services ResponsePLUS

ResponsePLUS is a service plan rather than a traditional software or hardware installation. Activation and ongoing management are performed through Extreme Networks’ service channels, including the customer portal and authorized distributors. Below are general steps to initiate and maintain coverage for your organization:

• Confirm Eligibility and Purchase — Ensure you have purchased the Extended Service (1 year) for the correct devices, using the appropriate SKU or UPC reference provided by your supplier. Verify that the devices are compatible with ResponsePLUS and that your account is prepared for activation.
• Activate the Service — Access the Extreme Networks customer portal or contact your account administrator to activate ResponsePLUS for the designated devices. Activation binds the coverage to your asset list and sets the service windows in motion.
• Register Assets — Enter the device serial numbers, SKUs, or UPCs into your service profile so that all covered equipment is clearly associated with the 1-year plan and the Next Business Day response commitment.
• Define Service Preferences — Specify depot versus on-site preferences, preferred contact points, escalation paths, and any special maintenance windows to align service delivery with operational needs.
• Monitor and Manage — Use the customer portal to open service requests, track progress, view response times, and receive status updates. Establish alert rules to ensure timely notifications for part replacements and maintenance events.

Frequently Asked Questions

• Q: What exactly is included in the ExtremeWorks ResponsePLUS Extended Service?

  A: The plan provides a 1-year coverage period with Next Business Day parts replacement, a service depot option for fast repairs, electronic service for streamlined management, and comprehensive maintenance and parts support to protect your network investment.

• Q: What does Next Business Day (NBD) parts replacement mean?

  A: NBD parts replacement guarantees that eligible failed components will be replaced by the next business day after the service request is logged, minimizing downtime and speeding restoration of normal operations.

• Q: Do I need to install anything to use this service?

  A: No hardware installation is required for the service itself. Activation is performed through the Extreme Networks service portal or via your distributor. Once activated, you’ll gain access to a predictable maintenance and support program.

• Q: How do I activate and manage the service?

  A: Activation is completed in the Extreme Networks customer portal or through your designated account manager. You’ll register assets with their SKUs/UPCs and set service preferences. Ongoing management is performed through the portal with real-time status updates and ticket tracking.

• Q: Is the service depot option mandatory?

  A: The depot option provides a fast and cost-efficient path for repairs, but the exact delivery model (depot vs. on-site) can be configured to fit your operational needs during activation. Both approaches are designed to minimize downtime and optimize repair timelines.

• Q: What assets are covered?

  A: Coverage extends to the assets specified in your service profile, including electronic and physical components associated with the covered Extreme Networks deployments. The precise list is defined at activation and can be adjusted within the 1-year term as needed.