Description
This 1-year ExtremeWorks Managed Services ResponsePLUS Extended Service delivers rapid parts replacement and dependable support to protect your investment. With Next Business Day advanced parts replacement, service depot options, and both physical and electronic protection, you can maximize uptime and maintain peak productivity for your Extreme Networks deployment.
- Next Business Day Advanced Parts Replacement: Timely part replacements to minimize downtime and keep your network moving forward with increased dependability.
- Service Depot Coverage: Fast, reliable, and cost-effective response through depot-based servicing to reduce disruption.
- Physical Service Sub-Type for Reliability: Structured physical service interactions designed to boost reliability and maximize productivity on critical equipment.
- Parts Service Characteristics: Comprehensive parts service features focused on improving reliability and uptime across supported devices.
- 1-Year Duration: A full year of dependable support to ensure accurate results and sustained value over time.
Technical Details of ExtremeWorks Managed Services ResponsePLUS
- Service Type: Extended Service
- Coverage: ResponsePLUS – Service Depot – Exchange – Parts
- Response Time: Next Business Day with Advanced Parts Replacement
- Duration: 1 Year
- Service Sub-Type: Physical Service
- Protection: Physical and Electronic protection of your investment
how to install ExtremeNetworks ExtremeWorks Managed Services ResponsePLUS
- Confirm eligibility and activate the ResponsePLUS Extended Service for 1 year via your Extreme Networks account or partner portal.
- Prepare device details (serial/asset numbers) and confirm service location to coordinate Next Business Day replacements.
- Schedule depot or on-site support as required; provide contact information for rapid service dispatch.
- If issues occur, contact Extreme Networks support to initiate the advanced parts replacement workflow and expedite resolution.
- Maintain documentation of service events and parts replacements to track reliability improvements over the 1-year period.
Frequently asked questions
Q: What exactly is included in the ResponsePLUS Extended Service?
A: It includes extended coverage for the hardware with Next Business Day advanced parts replacement, service depot access, and both physical and electronic protection to safeguard your investment.
Q: How fast can I expect parts replacement?
A: Next Business Day delivery of replacement parts is the standard for timely completion and improved dependability, subject to location and part availability.
Q: What is the duration of this service?
A: The service is valid for 1 year from activation, providing ongoing reliability and support during the term.
Q: Does this service cover both hardware and electronic components?
A: Yes. The coverage includes physical (hardware) service and electronic protection to ensure comprehensive reliability.
Q: How do I activate or request service?
A: Activation is typically completed through your Extreme Networks account or approved channel partner. For service requests, contact Extreme Networks support or your designated service coordinator to initiate the Next Business Day replacement workflow.
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