ExtremeWorks Managed Services ResponsePLUS - Extended Service (1 Year)

Experience continuous protection and peak performance for your Extreme Networks environment with ExtremeWorks Managed Services ResponsePLUS — Extended Service for 1 year. This comprehensive offering delivers proactive remote network monitoring, rapid incident and problem management, proactive change and configuration management, ongoing operational software updates and upgrades, and advanced parts replacement. Designed to minimize downtime, maximize network uptime, and simplify your IT operations, ResponsePLUS is the reliable backbone your network needs to stay resilient in a fast-changing digital world. With a year-long commitment, you gain predictable budgeting, priority access to expert engineers, and a service-delivery model that scales with your network footprint. Whether you’re safeguarding a growing campus, a dynamic data center, or a multi-site enterprise, ResponsePLUS provides an accountable, proactive approach to network care so your team can focus on strategic initiatives rather than firefighting.

• 24/7 Remote Network Monitoring — Continuous, round-the-clock surveillance of your Extreme Networks infrastructure to detect anomalies, performance degradation, and security risks before they impact users.
• Incident and Problem Management — Rapid triage, escalation, and coordinated remediation for incidents, with structured problem management to identify root causes and prevent recurrence.
• Proactive Change and Configuration Management — Planned, controlled changes with configuration baselines, ensuring consistency across devices and minimizing configuration drift.
• Operational Software Updates and Upgrades — Timely software maintenance, feature enhancements, and security updates to keep systems current and compliant with best practices.
• Advanced Parts Replacement (AHR) and Hardware Support — Timely hardware readiness and replacement options so critical components are restored with minimal downtime in the event of a failure.

Technical Details of ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Nbd Ahr 16565

• Service Term: 1 year extended service plan designed to provide ongoing support, monitoring, and maintenance for eligible Extreme Networks deployments.
• Coverage Scope: Remote monitoring, incident and problem management, proactive change and configuration management, software updates/upgrades, and advanced hardware replacement where applicable.
• Delivery Model: Primarily remote engagement with coordination for any required on-site assistance per customer needs and service terms.
• Target Outcomes: Reduced mean time to detect and repair (MTTD/MTTR), improved network reliability, and streamlined change management with verifiable configuration baselines.
• Reference: Specifications and exact technical details are captured under SKU 16565 and can be retrieved from the supplier’s specifications section using the product UPC/SKU reference at ec.synnex.com.

How to install ExtremeWorks Managed Services ResponsePLUS

ResponsePLUS is a managed service designed to be activated and onboarded through Extreme Networks’ professional services framework. The installation process is focused on onboarding your environment into the ResponsePLUS management lifecycle, configuring monitoring and alert preferences, and aligning with your existing IT and security policies. Typical steps include:

• Confirm Eligibility and Order — Verify that your devices and sites are eligible for ResponsePLUS and complete the service order with your account representative.
• Onboarding Planning — Schedule an onboarding window with Extreme Networks’ services team to map your network topology, device inventory, and monitoring requirements.
• Access and Permissions — Provision secure access to the management platform and define roles, alert channels, and escalation contacts for incident handling.
• Monitoring Configuration — Tune remote monitoring policies, thresholds, and performance baselines to reflect your environment’s unique characteristics.
• Validation and Handover — Run a validation pass to ensure monitoring, alerting, and change-management workflows are functioning as intended, followed by formal service handover and ongoing governance.

Frequently asked questions

• What is included in ExtremeWorks ResponsePLUS Extended Service? ResponsePLUS provides 24/7 remote monitoring, incident and problem management, proactive change and configuration management, software updates and upgrades, and advanced hardware replacement as part of a one-year extended service agreement.
• How does the on-site support work? The service emphasizes remote management and proactive maintenance; on-site support can be arranged as needed under the terms of the extended service agreement, subject to availability and scope.
• What are the expected response times? Response times are defined in the service terms and aligned with the severity of the incident. Critical issues typically trigger rapid escalation to ensure prompt remediation, with status updates provided through predefined communication channels.
• Is software update management automated? Yes — operational software updates and upgrades are handled as part of the service to keep devices current, secure, and compliant with best practices, reducing exposure to vulnerabilities and compatibility risks.
• How do I get the exact technical specifications for SKU 16565? Exact specifications are maintained in the supplier’s official documentation. For precise details, refer to the specifications section on ec.synnex.com using the product SKU 16565 as the reference. This will provide versioned configuration, supported platforms, and service-level commitments.