Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an all-encompassing solution meticulously crafted for businesses aiming for optimal network performance. This extended service not only safeguards your network infrastructure but also enhances its operational efficiency and security. By harnessing our sophisticated support and monitoring capabilities, you can devote your energy to core business activities while we ensure your technical needs are met.
- Continuous Proactive Monitoring: Experience round-the-clock remote monitoring that enables our team to identify and address potential network issues before they escalate into major disruptions, ensuring your business runs smoothly.
- Incident and Problem Management: Enjoy seamless incident response and prompt problem resolution that keeps your network operational and minimizes interruptions to your business activities.
- Proactive Change and Configuration Management: Maintain stability with proactive management of system changes and configurations, effectively reducing risks associated with network adjustments.
- Real-Time Access to Network Health: Leverage the Extreme Networks Managed Services Gateway for immediate insights into network health, performance, and security, alongside access to saved configurations and inventory databases.
- Next Business Day Parts Replacement: Benefit from our Next Business Day advance parts replacement service, which ensures swift recovery from hardware failures, eliminating unnecessary delays and enhancing overall reliability.
Technical Details of the Product
The ExtremeWorks Managed Services ResponsePLUS is designed to provide an all-inclusive support solution tailored for your network infrastructure over a service duration of one year. This service includes:
- Proactive remote network monitoring
- Incident management and problem resolution
- Technical support for operational software updates and upgrades
- Advanced parts replacement services
- A designated managed services account manager
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a simple process that involves the following steps:
- Contact your designated managed services account manager to discuss the specific needs of your organization.
- Provide necessary access to your network for the initial assessment and configuration.
- Collaborate with our team to implement monitoring tools and set up incident management protocols.
- Review the network setup and monitoring configurations with your account manager to ensure everything is properly in place.
- Begin utilizing the services and enjoy seamless network support.
Frequently Asked Questions
- What does the ExtremeWorks Managed Services ResponsePLUS cover? The service encompasses continuous proactive monitoring, incident and problem management, technical support for software updates, and parts replacement for your network infrastructure.
- How does the parts replacement service work? In the event of a hardware failure, our Next Business Day advance parts replacement service guarantees that replacement parts are delivered promptly, minimizing downtime.
- Is there a dedicated support contact? Yes, you will be assigned a designated managed services account manager who will coordinate your ongoing support and review sessions.
- How can I access the Managed Services Gateway? You will receive login credentials to access the Extreme Networks Managed Services Gateway, which provides real-time insights into your network.
- Can I upgrade my service plan after purchasing? Yes, you can discuss potential upgrades with your account manager at any time during your service period.
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