Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Nbd Ahr-16716

Extreme NetworksSKU: 7172995

Price:
Sale price$1,528.37

Description

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS – your essential partner in optimizing network management and operational efficiency for businesses of all sizes. This innovative service is tailored to provide unparalleled support and advanced management capabilities, ensuring that your network operates seamlessly and without interruptions. With a focus on proactive monitoring and swift incident resolution, ExtremeWorks ResponsePLUS is designed to be an invaluable asset to your organization.

  • Proactive Remote Network Monitoring: Experience continuous oversight of your network's performance. The proactive monitoring service ensures immediate identification and resolution of potential issues before they escalate into significant problems, safeguarding your business operations.
  • Incident and Problem Management: Gain access to expert support to effectively manage and resolve incidents. This feature minimizes disruptions to your business operations, ensuring that your network remains operational and efficient.
  • Proactive Change and Configuration Management: Stay ahead of the competition with systematic updates and changes that optimize your network's configuration, all managed by our skilled technical support team. This proactive approach helps maintain your network's peak performance.
  • Operational Software Updates: Benefit from timely updates and upgrades to your software. This ensures that your network infrastructure is always equipped with the latest technology and security features, protecting your data and enhancing performance.
  • Advanced Parts Replacement: Enjoy peace of mind with Next Business Day service for parts replacement. This swift response to any hardware issues minimizes downtime and maximizes productivity, allowing your business to focus on what it does best.

Technical Details of Product

  • Duration: 1 Year
  • Service Type: Managed Services
  • Coverage: Includes email support, service depot location, and advanced parts replacement.
  • Reporting: Access to the Extreme Networks Managed Services Gateway for real-time network health and performance reporting.

How to Install

  1. Purchase the ExtremeWorks Managed Services ResponsePLUS service package.
  2. Upon purchase, a designated managed services account manager will be assigned to you.
  3. Schedule an initial review session to assess your current network setup and requirements.
  4. The managed services team will begin the setup process, including remote monitoring configuration.
  5. Once configured, you will gain access to the Managed Services Gateway for real-time network management.

Frequently Asked Questions

  • Q: What is included in the ExtremeWorks Managed Services ResponsePLUS service?
    A: The service includes proactive remote monitoring, incident and problem management, software updates, and advanced parts replacement, among other features.
  • Q: How quickly can I expect parts replacement?
    A: Parts replacement is offered with a Next Business Day service response time, ensuring quick resolution of hardware issues.
  • Q: Is there support available if I encounter issues?
    A: Yes, email support is provided as part of the service to assist you with any mishaps or technical challenges you may face.
  • Q: How often will I have review sessions with my account manager?
    A: Review sessions will be scheduled regularly to ensure that your network management needs are being met and to discuss any necessary adjustments.
  • Q: How does the service enhance network reliability?
    A: The service is designed to identify critical network situations proactively, allowing for actions to be taken before they disrupt business operations, thereby protecting your investment and enhancing reliability.

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