Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Nbd Ahr-16718

Discover a robust, enterprise-grade approach to keeping your Extreme Networks infrastructure performing at its peak with ExtremeWorks Managed Services ResponsePLUS. This extended, one-year service is engineered to deliver continuous proactive remote network monitoring, rapid incident and problem management, proactive change and configuration management, and steady operational software updates. It also includes advanced parts replacement, ensuring your critical networks stay online with minimal disruption. Designed to identify potentially disruptive issues before they impact your business, ResponsePLUS delivers proactive care, predictable costs, and a dedicated point of contact to streamline your network operations.

• Proactive Remote Monitoring and Incident/Problem Management: The service continuously watches your network health, performance, and security. By catching anomalies early, it enables swift remediation and minimizes downtime. With proactive problem management, your team benefits from faster root-cause analysis, fewer escalations, and a smoother path to optimal network reliability. This is powered by the Extreme Networks expertise behind the scenes, translating complex telemetry into actionable insights for your IT staff.
• Proactive Change and Configuration Management with Software Updates: ResponsePLUS keeps configurations aligned with best practices and current software versions. Regularly scheduled updates and controlled changes help prevent drift, reduce risk during upgrades, and maintain security posture. You gain confidence that your devices stay current, compliant, and optimized for performance without the typical manual overhead.
• Advanced Parts Replacement and Next Business Day Service: When hardware components need replacement, the service features next-business-day advance parts replacement to minimize downtime and keep mission-critical services online. This rapid-response capability is designed to maximize system availability, reduce mean time to repair, and provide measurable improvements in service levels for demanding environments.
• Managed Services Gateway for Real-Time Insights and Standardized Reporting: The included gateway gives real-time visibility into network health, performance metrics, and security events. You’ll access saved configurations, an inventory database, and standardized reports that simplify governance and audits. This centralized view speeds decision-making, empowers your operations team, and supports scalable growth across multiple sites.
• Dedicated Support with an Assigned Account Manager and Predictable Costs: A designated Managed Services account manager guides your journey, scheduling regular review sessions and ensuring your priorities are addressed. The program’s structure delivers a predictable total cost of ownership, balanced with high-touch support and proactive planning to align with your business objectives.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Nbd Ahr-16718

• Service duration: 12 months of comprehensive managed services designed to keep your network systems operating efficiently, with renewal options to extend coverage as your environment evolves.
• Support channels: Email support is included for problem resolution, enabling documented case handling and traceability for ongoing issues or questions. This complements real-time remote monitoring and proactive service delivery.
• Response times: The program emphasizes fast, reliable response through next-business-day parts replacement and rapid triage for escalating incidents, helping minimize business disruption during hardware or software issues.
• Coverage scope: Covered products include continuous monitoring, incident and problem management, proactive change and configuration management, and operational software updates and upgrades, all delivered through Extreme Networks’ managed services framework.
• Real-time visibility: The ExtremeWorks Managed Services Gateway provides real-time access to network health, performance metrics, and security issues, plus saved configurations and an inventory database for easy reference and reporting.
• Governance and reviews: A dedicated account manager is assigned to your organization, with scheduled review sessions to assess performance, align with business goals, and adjust configurations or priorities as needed.
• Proactive risk mitigation: The service is designed to identify potentially critical network situations and take preemptive actions to prevent disruptions before they impact operations.
• Cost efficiency: A predictable total cost of ownership is fostered through a structured service model, reducing surprises while delivering high-value proactive care and support.

How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Nbd Ahr-16718

ResponsePLUS is implemented as a managed services engagement rather than a traditional on-site software install. To activate and optimize the service, follow these practical steps that align with Extreme Networks’ standard onboarding practices:

1) Initiate activation with your Extreme Networks account team. A sales and services representative will confirm eligibility, finalize the scope of coverage, and align the engagement with your network environment. This ensures you receive the exact features included in ResponsePLUS and that governance details are set correctly from day one.

2) Prepare your network for onboarding. Provide a current device inventory and topology, including device models, firmware versions, and any existing configurations that require continuity. This information helps the Managed Services team map what needs monitoring, update paths, and where proactive changes may be most impactful.

3) Enable and configure the Managed Services Gateway. This gateway acts as the real-time nerve center for health and performance data. During onboarding, your account team will configure access controls, dashboards, alert thresholds, and notification channels so your operations staff receive timely, relevant insights without being overwhelmed by alerts.

4) Schedule onboarding sessions and reviews. A kickoff or onboarding session will orient your team to the service, the available dashboards, and the escalation process. Regular review sessions are scheduled to review performance, discuss upcoming changes, and validate alignment with business priorities.

5) Establish escalation paths and contact preferences. Define who gets notified under different incident severities, how to route issues to on-site or remote resources, and what constitutes a business-critical event for prompt attention. Clear escalation helps ensure rapid response during high-severity situations.

6) Provide ongoing access to documentation and configuration baselines. The service includes saved configurations and an inventory database for quick reference. Maintaining accurate baselines supports faster restoration, easier audits, and consistent security posture across devices and sites.

7) Monitor and optimize over time. Once in place, the team will continuously monitor network health, apply upgrades when appropriate, and perform proactive optimizations. Expect collaborative reviews that translate telemetry into actionable improvements, reducing risk and elevating performance across the environment.

Because ResponsePLUS is designed to be a seamless extension of your IT operations, your internal teams can focus on strategic initiatives while the managed services team handles day-to-day reliability, upgrades, and incident resolution. The combination of proactive monitoring, rapid parts replacement, and expert governance creates a predictable, resilient network foundation that scales with your organization’s growth and evolving security landscape.

Frequently asked questions

• What is included in Extreme Networks ResponsePLUS?

  ResponsePLUS provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, advanced parts replacement, and access to the Managed Services Gateway for real-time network health, performance, and security visibility. A designated account manager and scheduled reviews are part of the service to ensure ongoing alignment with business goals.

• How long is the service term?

  The service term is 1 year, with options to renew or extend based on your organization’s needs and the evolving size of your network footprint. The term is designed to deliver consistent value and predictable budgeting.

• What kind of support is included?

  Support includes email-based problem resolution and remote monitoring with proactive issue detection. Hardware parts replacement is available on a Next Business Day basis to minimize downtime. Ongoing software updates and configuration management are included to maintain performance and security posture.

• Is on-site support included?

  ResponsePLUS emphasizes remote monitoring and proactive management, with Next Business Day parts replacement to reduce downtime. On-site visits may be arranged as part of broader service agreements or special engagements, but are not the default under the standard ResponsePLUS package. Contact your account manager for tailored options if on-site support is required.

• What should I prepare for onboarding?

  Have an up-to-date device inventory and network topology, firmware versions, and any existing configuration baselines. Establish escalation contacts and notification preferences. Clear access to the Managed Services Gateway and administrative credentials for monitoring integrations will streamline onboarding and ensure accurate visibility from day one.

• How does this service help with cost predictability?

  The service is designed to deliver a predictable total cost of ownership by providing a fixed-term plan with defined support, monitoring, updates, and replacement services. This reduces unexpected downtime costs and lowers the risk of costly emergency interventions due to unmonitored or misconfigured infrastructure.