Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential service designed to support organizations in maintaining optimal network performance. With a focus on proactive management, this extended service plan minimizes downtime and ensures your network runs smoothly, enabling your business to thrive.
- Continuous Proactive Monitoring: Rest easy knowing your network is monitored 24/7 by a dedicated team of experts. This constant vigilance helps identify potential issues before they escalate into critical problems.
- Incident and Problem Management: The ExtremeWorks Managed Services ResponsePLUS is equipped with robust incident and problem management capabilities. Our team is trained to swiftly diagnose and resolve any network issues, ensuring your business operations stay uninterrupted.
- Proactive Change and Configuration Management: We provide proactive change management, ensuring that your network configurations are always optimized for peak performance. Regular software updates and upgrades enhance efficiency and security.
- Real-Time Access to Network Health: With the Extreme Networks Managed Services Gateway, you gain immediate insights into your network’s health, performance, and security. Access to saved configurations, an inventory database, and standardized network reports allows for effective management.
- Next Business Day Parts Replacement: Our service guarantees hassle-free support with next business day parts replacement. Should any hardware issues arise, we provide fast and reliable solutions to minimize downtime effectively.
Technical Details of Product
- Service Type: Managed Services ResponsePLUS
- Service Duration: 1 Year
- Includes: Continuous monitoring, incident management, software updates, advanced parts replacement
- Support: Email support and designated account manager
- Response Time: Next Business Day for parts replacement
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Upon purchasing the service, our team will reach out to initiate the onboarding experience. You will receive detailed instructions on accessing the Managed Services Gateway and setting up your real-time monitoring dashboard. A designated account manager will collaborate with you to tailor your service experience to meet your organization's specific needs. Regular review sessions will be scheduled to assess network performance and tackle any emerging issues.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service encompasses continuous remote network monitoring, incident and problem management, proactive change management, software updates, and next business day parts replacement.
- How does the service help prevent network issues? Our proactive monitoring and management approach enables early identification of potential issues, allowing for swift corrective actions to prevent critical failures.
- What kind of support can I expect? You will benefit from email support and a dedicated managed services account manager who will conduct regular review sessions to ensure your network remains optimized.
- How quickly can I get parts replaced if there is an issue? Our next business day advance parts replacement ensures that your network experiences minimal downtime in the event of hardware failures.
- Is the service suitable for all types of businesses? Yes, the ExtremeWorks Managed Services ResponsePLUS is tailored to support businesses of all sizes that require dependable network performance and support.
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