Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential service designed for businesses that require continuous, proactive support for their network systems. This premier service offering ensures that your network remains operational and secure by addressing potential issues before they escalate into significant disruptions. With a dedicated managed services account manager and real-time access to critical information, ResponsePLUS stands out as the ideal solution for organizations looking to optimize their network performance.
- Continuous Proactive Monitoring: Benefit from round-the-clock remote network monitoring, which enables swift identification and resolution of issues before they impact your operations.
- Incident and Problem Management: Efficiently handle incidents with expert problem management support, ensuring minimal downtime and enhanced operational efficiency.
- Advanced Parts Replacement: Enjoy next business day advance parts replacement service, providing fast and reliable response times to keep your network running smoothly.
- Operational Software Updates: Stay ahead of the curve with timely operational software updates and upgrades, ensuring your systems are always equipped with the latest features and security measures.
- Dedicated Account Management: A designated managed services account manager will provide personalized support and scheduled review sessions, tailoring services to meet your unique business needs.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS
- Remote Monitoring: Yes
- Parts Replacement: Next Business Day Advance Parts Replacement
- Support Features: Email support, incident management, problem management, operational software updates
How to Install
To install the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Contact your Extreme Networks representative to initiate the service agreement.
- Once the agreement is confirmed, a designated managed services account manager will be assigned to your organization.
- Access the Extreme Networks Managed Services Gateway to set up your account and familiarize yourself with the available features.
- Coordinate with your account manager to schedule an initial review session and discuss specific service requirements.
- Begin monitoring your network with the assurance of continuous support and proactive management.
Frequently Asked Questions
- What is the duration of the ExtremeWorks Managed Services ResponsePLUS? The service duration is 1 year, providing comprehensive support throughout this period.
- How does the Next Business Day Advance Parts Replacement work? In the event of hardware failure, a replacement part will be shipped to you the next business day to minimize downtime.
- Is there a dedicated support team? Yes, each customer is assigned a dedicated managed services account manager for personalized support and service delivery.
- What kinds of support are included in the service? The service includes incident management, problem management, operational software updates, and email support.
- How can I access network health and performance data? You can access real-time network health, performance, and security data through the Extreme Networks Managed Services Gateway.
Customer reviews
Showing - Of Reviews