Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is designed to deliver unparalleled support for your network infrastructure, ensuring optimal performance and reliability. This comprehensive service offers a range of features, including proactive monitoring and incident management, specifically tailored to meet the diverse demands of modern businesses. With the ExtremeWorks Managed Services ResponsePLUS, you can focus on your core business activities while we handle your network operations with expertise and diligence.
- Proactive Network Monitoring: Experience continuous oversight of your network, allowing for the early identification of potential issues before they escalate, thus ensuring your business operations remain uninterrupted.
- Incident and Problem Management: Rely on our dedicated team to manage any incidents promptly, providing timely resolutions that minimize downtime and enhance overall productivity.
- Operational Software Updates: Stay secure and efficient with regular updates and upgrades to your operational software, ensuring you have the latest features and enhancements at your fingertips.
- Advanced Parts Replacement: Benefit from Next Business Day parts replacement service, guaranteeing that any hardware failures are addressed swiftly to maintain the reliability of your network.
- Dedicated Account Management: Receive personalized support with a designated managed services account manager, who will facilitate scheduled review sessions to ensure your network operates at peak performance.
Technical Details of the Product
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS spans a duration of 1 year and includes various technical features:
- Proactive change and configuration management
- Real-time access via the Extreme Networks Managed Services Gateway
- Comprehensive inventory database and standardized network reports
- Email support for reliable and efficient communication
- Convenient service depot location for operational ease
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS service is a seamless process:
- Purchase the Service: Select the appropriate service level that matches your business needs and complete your purchase.
- Account Setup: Your dedicated account manager will assist you in setting up your account for a smooth transition into the managed services.
- Access the Managed Services Gateway: Log in to the Extreme Networks Managed Services Gateway to begin utilizing the comprehensive suite of tools and features.
- Configure Monitoring Settings: Customize your network monitoring settings according to your specific operational requirements.
- Begin Proactive Monitoring: Once the setup is complete, enjoy the peace of mind that comes with continuous monitoring of your network.
Frequently Asked Questions
What types of support are included in the ResponsePLUS service?
The service encompasses proactive network monitoring, incident management, operational software updates, advanced parts replacement, and access to a dedicated account manager.
How quickly can I expect a response for parts replacement?
Our advanced parts replacement service guarantees a next business day response, ensuring minimal disruption to your operations.
Is there a specific type of hardware that this service covers?
The ResponsePLUS service covers various covered products as defined in the service agreement. Please consult with your account manager for detailed coverage information.
Can I customize my service package?
Yes, your account manager can help you tailor your service package to better fit your unique business needs upon consultation.
What if I need support after business hours?
The service includes email support, which provides reliable assistance outside of regular business hours, ensuring you receive the help you need whenever required.
Customer reviews
Showing - Of Reviews