Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Nbd Ahr H32152

Extreme NetworksSKU: 7173664

Price:
Sale price$1,891.48

Description

Discover the ultimate peace of mind with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, the extended service plan designed specifically for businesses that demand reliability and high performance from their network infrastructure. With this one-year service plan, you can ensure uninterrupted network operations while benefiting from a comprehensive suite of support features that keep your business running smoothly. Let us explore the key features and benefits of the ExtremeWorks Managed Services ResponsePLUS.

  • Proactive Remote Monitoring: Experience continuous surveillance of your network, allowing for early detection of potential issues before they escalate into significant business disruptions. This proactive approach ensures that your network remains operational and efficient at all times.
  • Incident and Problem Management: Your dedicated support team is always ready to tackle technical issues swiftly, minimizing downtime and preserving your business operations. With quick response times, you can count on seamless support whenever you need it.
  • Advanced Parts Replacement: With the Next Business Day part replacement service, enjoy the convenience of having your network components swiftly updated. This feature minimizes interruptions and helps maintain the high performance of your network.
  • Access to Managed Services Gateway: Gain real-time insights into your network's health, performance metrics, and security issues with access to saved configurations and standardized network reports. This gateway serves as your command center for network management.
  • Designated Account Management: With a dedicated managed services account manager assigned to you, regular review sessions ensure a proactive approach to your network's success. Your account manager will help tailor the service to your specific needs and objectives.

Technical Details of the Product

  • Service Duration: 1 Year
  • Service Type: Managed Services ResponsePLUS - AHR
  • Support Channels: Email support, incident management
  • Parts Replacement: Next Business Day delivery
  • Additional Features: Operational software updates, proactive change and configuration management

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward and user-friendly process. Begin by contacting your designated account manager to schedule an introductory meeting. During this session, you will receive comprehensive guidance on how to set up your Managed Services Gateway for real-time network monitoring. Following the setup, our team will assist you in configuring alerts and preferences tailored to your specific business needs, ensuring your network is continuously monitored and supported.

Frequently Asked Questions

  1. What does the ExtremeWorks Managed Services ResponsePLUS cover? The service encompasses proactive monitoring, incident management, parts replacement, and software updates for your network. It ensures that potential issues are addressed before they impact your business.
  2. How can I access the Managed Services Gateway? Access to the Managed Services Gateway is provided upon completion of your initial setup with your account manager, including login credentials and instructions on how to navigate the platform.
  3. What is the expected response time for part replacement? The expected response time for parts replacement under the Next Business Day service is 24 hours from the time of the service request.
  4. Is there support available outside of regular business hours? Yes, email support is available to ensure you have access to assistance when needed, providing peace of mind outside standard operating hours.
  5. Can I extend my service after one year? Absolutely! You can choose to extend your service by contacting your account manager prior to the expiration of your current service plan to discuss options for renewal.

Customer reviews

(0)

0 Out of 5 Stars


5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
0


Showing - Of Reviews


You may also like

Recently viewed