Description
Experience reliable, proactive support for your Extreme Networks infrastructure with ExtremeWorks Managed Services ResponsePLUS, the Extended Service plan designed to keep your network operational with minimal downtime. This 1-year program delivers continuous, 24x7 coverage and Next Business Day parts replacement, delivered via a dependable depot and exchange model. With electronic and physical service options, ResponsePLUS provides a comprehensive, end-to-end support experience that helps you resolve technical issues quickly and maintain peak productivity across your environment. Whether you’re safeguarding a single critical switch or a large, multi-site deployment, this extended service is built to align with your operational needs and business goals.
- 24x7 coverage with Next Business Day parts replacement: Around-the-clock access to Extreme Networks experts paired with rapid parts availability to minimize downtime and accelerate repair timelines, ensuring your critical devices stay online when it matters most.
- 1-year service duration for sustained reliability: A full year of comprehensive support that provides consistent service continuity, predictable budgeting, and long-term protection for your network investments.
- Depot and exchange model for fast issue resolution: Parts and replacements are managed through a convenient depot-and-exchange workflow, reducing wait times and simplifying logistics for quick restoration of service.
- Electronic and Physical service sub-type: Flexible support across digital and hardware channels, including remote troubleshooting, firmware updates, and hardware exchanges as needed to restore operations efficiently.
- Advanced parts replacement with guaranteed response: Next Business Day replacement of critical components, backed by a defined service response time to help you plan and recover with confidence.
Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS – Extended Service – 1 Year – Service Nbd Ahr H34037
- Service Type: ExtremeWorks Managed Services
- Coverage: 24x7 around-the-clock support with Next Business Day parts replacement
- Response Time: Next Business Day – Advance Parts Replacement
- Service Duration: 1 Year
- Service Model: Depot – Exchange – Parts
- Service Subtype: Electronic and Physical
- Service Location: Service Depot
- Reference / SKU: H34037
How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS
- Review your current hardware and licensing to confirm eligibility for ResponsePLUS Extended Service and identify the devices covered under the contract.
- Activate the service by logging into the Extreme Networks customer portal or contacting your account manager to enable ResponsePLUS on the targeted devices and locations.
- Collect essential details for service provisioning, including device serial numbers, SKUs, site locations, and the preferred points of contact for service requests and escalation.
- Configure notification and escalation channels so you receive timely alerts and can route issues efficiently to the Extreme Networks support team.
- Test the service workflow by submitting a non-disruptive test request to verify Next Business Day parts replacement timing and depot/exchange procedures before you need urgent support.
Frequently asked questions
- Q: What exactly is included in the ResponsePLUS Extended Service? A: ResponsePLUS Extended Service provides 24x7 support with Next Business Day parts replacement, delivered through a depot and exchange model, with both electronic and physical service options to address issues remotely and via hardware replacements.
- Q: How long does the service last? A: The service is valid for 1 year from activation, offering continuous coverage and predictable support throughout the term.
- Q: What does Next Business Day mean for parts replacement? A: If a covered issue requires hardware parts, Extreme Networks commits to replacing the needed parts by the next business day, subject to stock availability and service terms, to minimize downtime.
- Q: Are on-site visits included? A: The service is described as depot and exchange-based with electronic and physical support; on-site visits are not guaranteed as part of this plan, but exchange and depot options are designed to speed repairs where applicable.
- Q: How do I request service? A: Requests can be submitted via the Extreme Networks customer portal or by contacting your designated account manager or support line, where agents will guide you through the process and required information.
- Q: What devices and locations are covered? A: Coverage is defined by the service contract and the devices listed during activation; confirm which hardware units and sites are included to ensure accurate service delivery.
- Q: Is there any difference between electronic and physical service? A: Yes. Electronic service typically covers remote troubleshooting, software updates, and digital support, while physical service involves hardware replacements and depot-based parts handling to restore hardware functionality.
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