Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a premium extended service plan designed to deliver exceptional support and maintenance for your network infrastructure. This comprehensive service ensures that your systems are always in optimal condition, allowing your business operations to run smoothly without unexpected interruptions. With 24/7 support and next business day response times, you can depend on Extreme Networks to deliver reliable and efficient service when you need it most.
- 24/7 Support: Enjoy around-the-clock assistance with access to expert technicians, ensuring that any issues are promptly addressed, no matter the time of day.
- Next Business Day Service: Benefit from advanced parts replacement service with guaranteed next business day delivery, allowing for minimal downtime and quick recovery from hardware failures.
- Service Depot: Take advantage of a dedicated service depot that provides fast, reliable, and cost-effective responses to service requests, ensuring quick turnaround times for repairs and replacements.
- Electronic and Physical Service: This service offers both electronic and physical support for better usability and increased efficiency, catering to various operational needs and preferences.
- Parts Replacement Service: With dependable parts replacement services, you can maintain efficiency and peace of mind, knowing that your critical systems are well supported.
Technical Details of Product
- Service Type: ExtremeWorks Managed Services ResponsePLUS
- Service Duration: 1 Year
- Service Availability: 24 x 7 x Next Business Day
- Service Depot: Yes
- Service Subtype: Electronic and Physical
- Parts Replacement: Included
How to Install
To install the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Contact your Extreme Networks representative to activate your service plan.
- Provide your network details and specific requirements for tailored support.
- Ensure all necessary hardware and software are in place and operational.
- Access the Extreme Networks support portal for additional resources and documentation.
- Utilize the 24/7 support hotline for any immediate assistance or service requests.
Frequently Asked Questions
- What is included in the Extreme Networks ExtremeWorks Managed Services ResponsePLUS? This service includes 24/7 support, next business day parts replacement, access to a service depot, and both electronic and physical service options for comprehensive coverage of your network needs.
- How does the parts replacement service work? The parts replacement service guarantees that if a hardware issue arises, the necessary parts will be shipped to you by the next business day, minimizing downtime and ensuring your systems remain operational.
- Is there a limit to the number of service requests I can make? No, there is no limit to the number of service requests you can make during the 1-year service duration. Our goal is to ensure your systems are always functioning optimally.
- Can I renew the service after the first year? Yes, you can renew your ExtremeWorks Managed Services ResponsePLUS plan at the end of the year for continued support and maintenance of your network infrastructure.
- Who do I contact for technical support? You can contact the Extreme Networks support team through the dedicated hotline or via the support portal for any technical inquiries or assistance you may need.
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