Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an elite extended service plan tailored to meet your networking requirements with unparalleled support. This comprehensive service plan guarantees prompt resolution of technical issues, ensuring your network maintains optimal performance throughout the year. With 24/7 availability and a commitment to efficiency, you can rest assured that expert assistance is always just a call away.
- 24 x 7 x Next Business Day Support: Enjoy round-the-clock technical support, ensuring swift resolution of issues to minimize downtime and keep your operations running smoothly.
- Service Depot Exchange: Benefit from a reliable service depot that facilitates fast parts exchange, offering cost-effective solutions and reducing delays in your support process.
- Comprehensive Technical Assistance: The ResponsePLUS service encompasses both electronic and physical support options, providing the flexibility to cater to your specific needs as they arise.
- Parts Replacement Service: Count on dependable efficiency with a parts replacement service that ensures your equipment is always operational, minimizing potential disruptions to your business.
- Next Business Day Advance Parts Replacement: Experience timely service with next-business-day response for parts replacement, ensuring you receive the necessary components quickly for uninterrupted operations.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services
- Support Availability: 24 x 7
- Response Type: Next Business Day
- Service Depot: Exchange Parts
- Service Subtype: Electronic and Physical
How to Install
To install and utilize the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Purchase the ResponsePLUS service plan through an authorized reseller or directly from Extreme Networks.
- Upon confirmation of your purchase, you will receive a service agreement along with contact details for support.
- Contact the technical support team when an issue arises, providing them with your service agreement and details of the problem.
- Based on the issue reported, the support team will guide you through troubleshooting steps or initiate a parts exchange if necessary.
- In the case of parts replacement, follow the instructions provided by the support team for the proper handling and installation of new components.
Frequently Asked Questions
- What does the 24 x 7 support cover? The 24 x 7 support covers technical assistance for any network-related issues, available at any hour of the day, ensuring your operations run smoothly without interruptions.
- How does the Next Business Day service work? The Next Business Day service guarantees that if a part is needed, it will be shipped to you by the next business day after the request is made, allowing for quick restoration of service.
- Is there any limitation on the type of parts that can be replaced? The parts replacement service typically covers all essential components related to your network equipment. Specific details can be confirmed with your support representative.
- Can I upgrade my service plan? Yes, upgrading your service plan is possible. Contact your Extreme Networks representative to discuss available options based on your evolving needs.
- What should I do if I encounter an issue outside business hours? You can still reach out to technical support at any time, and they will provide guidance or create a ticket for follow-up as needed during regular business hours.
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