Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service, a robust and comprehensive support solution designed to ensure your network operates at peak performance. With a commitment to delivering exceptional service, this offering guarantees 24/7 coverage, advanced parts replacement, and access to dedicated service depots. Count on Extreme Networks for unmatched reliability and efficiency in maintaining your network infrastructure.
- 24 x 7 x Next Business Day Support: Enjoy round-the-clock technical support to address all your operational needs, ensuring that any issues are resolved promptly and effectively.
- Service Depot Location: Benefit from the convenience of a dedicated service depot, allowing for quicker service and minimal downtime when you need it the most.
- Electronic and Physical Service Options: Choose between electronic and physical service types, providing flexibility and tailored support to meet your specific requirements.
- Parts Replacement Service: Experience peace of mind with a reliable parts replacement service, ensuring that your systems can be restored quickly and efficiently to maintain maximum productivity.
- 1 Year Warranty: With a full 1-year service duration, you can count on consistent support and maintenance to enhance your operational efficiency and achieve precise results.
Technical Details of Product
- Service Type: Managed Services
- Response Time: Next Business Day
- Service Duration: 1 Year
- Service Locations: Service Depots
- Parts Replacement: Electronic and Physical
How to Install
Installation of the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is straightforward. To get started:
- Ensure that your Extreme Networks equipment is registered with the appropriate service plan.
- Contact your Extreme Networks representative or customer support to confirm your service coverage.
- If you require parts replacement, inform the support team, and they will guide you through the process.
- For ongoing support, keep your contact information and network details up-to-date with the service depot.
- Utilize the 24/7 support line for any immediate assistance or inquiries related to your managed services.
Frequently Asked Questions
- What does the ExtremeWorks Managed Services ResponsePLUS cover? The service covers comprehensive technical support and parts replacement, ensuring continuous operation and reduced downtime for your network equipment.
- How quickly can I expect parts replacement? With the Next Business Day response service, you can expect prompt delivery of replacement parts, minimizing any interruptions to your business operations.
- Is this service available for all Extreme Networks products? Yes, the ExtremeWorks Managed Services ResponsePLUS is designed to support a wide range of Extreme Networks products. Please confirm compatibility with your specific equipment during registration.
- Can I contact support outside of business hours? Absolutely! The service offers 24/7 support, so you can reach out anytime you need assistance, regardless of the hour.
- How do I renew the service after one year? Renewal options will be communicated to you prior to the service expiration. You can also contact your Extreme Networks representative to discuss renewal terms and pricing.
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