ExtremeWorks Managed Services ResponsePLUS – Extended Service (1 Year)

Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS Extended Service delivers a comprehensive, predictable path to keeping your network infrastructure performing at its best. This 1-year plan combines proactive monitoring, rapid issue resolution, and reliable hardware support with Next Business Day (NBD) parts replacement and depot-based service. Designed for organizations that value minimized downtime and a transparent total cost of ownership, ResponsePLUS ensures your critical systems stay optimally maintained, so you can focus on business outcomes rather than maintenance logistics. From small campuses to large enterprises, this extended service provides a dependable, hands-on partnership with Extreme Networks experts who understand the importance of uptime, performance, and security in today’s connected environments.

• 24/7 coverage with rapid response and Next Business Day parts replacement: Around-the-clock access to Extreme Networks’ expert engineers, with guaranteed next-business-day shipment of replacement parts to keep downtime to a minimum. This ensures you can anticipate and recover quickly from hardware faults, firmware issues, or configuration glitches that could otherwise disrupt critical services.
• Extended 1-year service period with predictable costs: A fixed, year-long service window that simplifies budgeting and procurement. No surprises, just reliable support that aligns with your annual IT planning and asset lifecycle management, helping you forecast maintenance expenses with confidence.
• Depot service and enhanced reliability: Parts and repairs completed through a dedicated service depot, enabling faster turnaround and improved reliability. The depot model minimizes on-site disruption while delivering consistent repair quality and documented service history for your records.
• Electronic and physical service mix for convenience and efficiency: Comprehensive support that covers both remote diagnostics and hands-on, physical remediation as needed. This dual approach accelerates problem resolution and offers flexible service delivery that adapts to your environment and operational requirements.
• Advance parts replacement and proactive problem management: Next Business Day, advance parts replacement helps you anticipate spares needs and maintain service levels, reducing mean time to repair (MTTR) and raising overall system availability. Proactive care and issue prevention are part of the baseline, not an afterthought.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS – Extended Service

• SKU: H34067
• Service Type: ExtremeWorks Managed Services – ResponsePLUS, Extended Service
• Duration: 1 Year
• Coverage: 24x7x Next Business Day (NBD) parts replacement with depot and exchange capabilities
• Service Delivery Model: Depot-based with parts exchange, designed to maximize uptime and minimize disruption
• Service Subtype: Electronic and Physical
• Includes: Parts replacement, exchange service, depot repair, and 24x7 support
• Response Time: Next Business Day for parts replacement and issue remediation, with remote diagnostics and escalation as needed

how to install ExtremeWorks Managed Services ResponsePLUS

Activating ExtremeWorks ResponsePLUS Extended Service is designed to be straightforward and fast, enabling you to begin leveraging the benefits of rapid support and predictable maintenance quickly. Follow these steps to get started:

• Confirm eligibility and purchase: Ensure your organization has secured the 1-year ResponsePLUS Extended Service for the product identified by SKU H34067, and that billing and contract details are fully captured in your procurement system.
• Activate the service in the Extreme Networks portal: Access the Extreme Networks customer or partner portal and initiate service activation using your order number and the SKU. This step links your hardware asset(s) to the service contract for seamless coverage tracking.
• Provide device details: Gather essential information such as the product SKU (H34067), serial numbers, site locations, and contact points for the on-site team. Accurate asset metadata ensures fast triage and correct part routing when support is needed.
• Schedule onboarding and communications: Arrange an onboarding session with Extreme Networks support to review your topology, critical assets, and escalation preferences. Set up preferred contact channels and notification settings to stay informed about service events, updates, and planned maintenance.
• Establish monitoring and escalation procedures: Confirm monitoring thresholds, alert routes, and escalation timelines. Ensure the service desk is included in the notification loop for warranty or hardware-related events, so your IT staff can act promptly.

Frequently asked questions

Q: What exactly is included in the ResponsePLUS Extended Service?

A: This 1-year service package includes 24x7 support with Next Business Day parts replacement, depot-based repair, parts exchange services, and a combination of electronic and physical maintenance. It provides proactive monitoring and rapid remediation to keep your network functioning efficiently, with predictable annual costs and a clear path to service continuity.

Q: How fast is the response and replacement process?

A: The service guarantees Next Business Day (NBD) parts replacement, meaning replacement parts are shipped to reduce downtime as quickly as possible after a fault is detected or a ticket is opened. Remote diagnostics may accelerate initial triage, with on-site or depot-based remediation implemented as needed to restore normal operations in the shortest feasible time.

Q: Do I need to manage this service myself, or is it fully handled by Extreme Networks?

A: The ResponsePLUS Extended Service provides full coverage from Extreme Networks’ expert engineers, including proactive monitoring, diagnostics, and remediation. Your role includes facilitating asset data, providing site information, and collaborating with the Extreme Networks support team as required for effective incident management and successful service delivery.

Q: What is the duration and renewal process?

A: The service lasts for 1 year from the activation date. Renewal details are typically covered in your contract and procurement terms; you can choose to extend the coverage under a new agreement before the current term expires to maintain uninterrupted support.

Q: Is this service applicable to all Extreme Networks products, or is it SKU-specific?

A: The ResponsePLUS Extended Service described here is associated with SKU H34067, signifying the specific hardware or deployment context it covers. For different SKUs or product families, confirm eligibility and any SKU-specific terms with your Extreme Networks representative or partner.