Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Nbd Ahr H34068

Extreme NetworksSKU: 7173741

Price:
Sale price$1,347.75

Description

Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Nbd Ahr H34068

Unlock unmatched reliability with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS — Extended Service. This comprehensive, year-long support plan is designed for businesses that depend on uninterrupted network performance and rapid issue resolution. With 24/7 accessibility, Next Business Day (NBD) hardware replacement, and a strategic blend of electronic and physical service options, ResponsePLUS keeps your critical infrastructure running smoothly so you can focus on what matters most: delivering results for your customers. This 1-year engagement is engineered to maximize uptime, minimize disruption, and optimize IT operations by providing fast, dependable access to Extreme Networks experts, proactive guidance, and streamlined escalation paths. Whether you’re protecting a single data center or a sprawling campus network, ResponsePLUS Extended Service helps you stay ahead of issues and maintain peak productivity across your environment.

  • 24/7 coverage with Next Business Day (NBD) response delivers fast resolution for critical incidents, reducing downtime and ensuring business continuity around the clock.
  • Extended 1-year service duration is designed to align with long-term IT roadmaps, offering predictable budgeting and sustained system health over a full annual cycle.
  • Depot and Exchange options enable rapid hardware replacements, minimizing wait times and keeping your network devices up and running with minimal interruption.
  • Electronic and Physical service sub-type provides flexible support pathways, balancing remote incident management with hands-on hardware handling when required.
  • Advance Parts Replacement under NBD ensures the right parts are dispatched promptly, accelerating repair times and boosting overall system reliability.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Nbd Ahr H34068

  • SKU: H34068
  • Service family: ExtremeWorks Managed Services
  • Service level: ResponsePLUS – Extended
  • Coverage: 24x7 access to support with Next Business Day hardware replacement
  • Response time: Next Business Day (NBD) on eligible hardware incidents, with Advance Parts Replacement
  • Duration: 1 Year
  • Delivery model: Service Depot with Exchange option for rapid hardware refresh
  • Service sub-type: Electronic and Physical support to address both remote and on-site needs
  • Primary benefits: Proactive incident management, streamlined escalation, and minimized downtime across supported devices

How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Nbd Ahr H34068

Because ResponsePLUS is a managed service rather than a traditional product installation, activation focuses on account setup, eligibility verification, and service configuration within your Extreme Networks ecosystem. Begin by confirming your entitlement for SKU H34068 and gaining access to the customer portal or engaging your designated Extreme Networks account manager. The installation/activation process typically follows these steps:

  • Verify eligibility and purchase details with your account representative to ensure the H34068 SKU is active for your organization and region.
  • Log in to the Extreme Networks customer portal and locate the ExtremeWorks services section to initiate Activation of ResponsePLUS Extended.
  • Provide required information about your network environment, including device inventory, locations, and escalation contacts, to tailor support workflows to your topology.
  • Define service windows and notification preferences so your team receives timely alerts for incidents, updates, and escalations.
  • Coordinate with the Extreme Networks support team to configure 24/7 access, NBD replacement options, and depot/exchange workflows aligned to your asset list.
  • Schedule a kickoff with your Technical Account Manager (TAM) or field engineer to validate coverage, confirm escalation paths, and review reporting dashboards for ongoing visibility.

Post-activation, you’ll have a clearly defined service experience designed to minimize disruption. The TAM will help you map critical devices to the ResponsePLUS coverage, establish incident classification and response priorities, and ensure that the Advanced Parts Replacement process is configured to ship the correct components in a timely manner. Ongoing service management includes regular health checks, proactive recommendations, and a streamlined route to escalation for high-priority issues, all aimed at maximizing uptime across your network.

Frequently asked questions

  • What is Extreme Networks ResponsePLUS Extended Service? It is a 1-year managed service contract under the ExtremeWorks umbrella that provides 24x7 support with Next Business Day hardware replacement, depot and exchange capabilities, and a blend of electronic and physical service to keep your network performing at peak levels.
  • What does 24x7 x Next Business Day mean? You have round-the-clock access to support, with guaranteed hardware replacement or service delivery by the next business day after a reported incident, helping you minimize downtime even outside regular business hours.
  • What does Depot and Exchange involve? Depot service means replacement parts or devices are maintained at a central facility and exchanged to you quickly, while Exchange provides a direct hardware swap to restore service with minimal interruption.
  • What is included in the Electronic and Physical service sub-type? Electronic service covers remote incident management, diagnostic guidance, and software-related assistance, while Physical service includes on-site or depot hardware handling as needed to complete the repair or replacement.
  • How do I activate or renew this service? Activation is performed through your Extreme Networks account portal or with your account manager. You’ll confirm the SKU (H34068), align assets to the service, set escalation paths, and schedule a kickoff with your TAM for ongoing support and reporting.
  • Who is eligible for ResponsePLUS Extended Service? Eligibility depends on your product portfolio, region, and existing agreements. Your account representative can confirm eligibility and guide you through enrollment and activation.

Customer reviews

(0)

0 Out of 5 Stars


5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
0


Showing - Of Reviews


You may also like

Recently viewed