Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service, the ultimate solution for businesses seeking comprehensive support for their networking needs. This premium service plan is designed to offer exceptional care and protection for your networking environment, ensuring that your investment remains reliable and efficient throughout the year. With a focus on uptime and operational continuity, ResponsePLUS delivers unmatched features and benefits that set it apart from other service plans.
- 24/7 Availability: Enjoy peace of mind with round-the-clock support to swiftly address any issues that may arise. With the ResponsePLUS service, assistance is always just a call away, ensuring that you never face downtime alone.
- Next Business Day Parts Replacement: Minimize operational disruptions with our Next Business Day Advance Parts Replacement service. This rapid response solution guarantees that your network stays operational with maximum efficiency, allowing you to focus on your core business activities.
- Comprehensive Parts Replacement: Eliminate hassle with a full parts replacement service. No matter the mishap, ResponsePLUS has you covered, allowing you to tackle any challenges effortlessly and maintain your network’s performance.
- Service Depot for Enhanced Usability: The inclusion of a Service Depot service location enhances usability and boosts operational efficiency. This facility is designed to make managing your service needs more straightforward, providing a seamless experience when dealing with service requests.
- Electronic and Physical Service Subtype: ResponsePLUS offers both electronic and physical service options, catering to a variety of operational requirements. This versatility enhances convenience, making it easier for businesses to integrate the service into their existing frameworks.
Technical Details of Product
- Service Type: Managed Services
- Service Duration: 1 Year
- Service Availability: 24 x 7
- Response Time: Next Business Day
- Service Characteristics: Parts Replacement, Service Depot, Electronic and Physical Service
How to Install
Getting started with your Extreme Networks ExtremeWorks Managed Services ResponsePLUS is simple and straightforward. Follow these easy steps:
- Contact your Extreme Networks representative to initiate the service agreement.
- Provide any necessary information regarding your existing infrastructure and networking environment.
- Once the service is activated, you'll receive confirmation and access to the 24/7 support team.
- In case of an issue, reach out to the support team through the provided contact methods to initiate the parts replacement process.
Frequently Asked Questions
- What is included in the ResponsePLUS service?
- The ResponsePLUS service includes 24/7 technical support, Next Business Day parts replacement, and access to a Service Depot for enhanced usability.
- How quickly can I receive replacement parts?
- With the Next Business Day Advance Parts Replacement service, you can expect to receive any necessary parts the following business day after your request has been processed.
- Is there a limit to the number of parts that can be replaced?
- There is no specific limit; however, all requests must be evaluated based on the circumstances surrounding the need for replacement parts.
- Can I upgrade my service after purchasing?
- Yes, you can discuss service upgrades with your Extreme Networks representative at any time.
- How do I contact support?
- Support can be contacted via phone or email, both of which will be provided upon activation of your service.
Customer reviews
Showing - Of Reviews