Description
Discover exceptional reliability and efficiency with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service plan is meticulously crafted to support your business operations seamlessly, providing you with the peace of mind that your technical issues will be resolved promptly. With a dedication to high-quality support, this service is ideal for organizations that demand uninterrupted performance and swift problem resolution.
- 24/7 Technical Support: Enjoy round-the-clock assistance from expert technicians, ensuring that you have the help you need whenever technical issues arise.
- Next Business Day Parts Replacement: Experience minimal downtime with our advanced parts replacement service; if any parts need to be replaced, they will be shipped to you the next business day.
- Convenient Service Depot: Our service depot location is designed for your convenience, providing easy access to services and support when you need it most.
- Comprehensive Electronic and Physical Service: Benefit from both electronic and physical service options, allowing for enhanced usability and efficiency in resolving issues.
- One Year Service Duration: Enjoy peace of mind with a full year of guaranteed service, ensuring your systems remain operational and productive throughout the duration.
Technical Details of Product
- Service Type: Managed Services
- Service Duration: 1 Year
- Support Availability: 24 x 7
- Parts Replacement: Next Business Day
- Service Depot: Yes
- Service Subtype: Electronic and Physical
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is straightforward. Simply follow these steps:
- Purchase the service through an authorized vendor or directly from Extreme Networks.
- Once your purchase is confirmed, you will receive an activation code via email.
- Access the Extreme Networks support portal and log in using your account credentials.
- Enter your activation code to register your service.
- Review the service agreement and terms, then confirm your registration.
For any further assistance during installation or setup, contact customer support for guidance.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? This service includes 24/7 technical support, Next Business Day parts replacement, and access to a service depot for any physical support needs.
- How quickly can I expect parts replacement? With the Next Business Day service, you can expect any necessary parts to be shipped to you the very next business day, minimizing your downtime.
- Is there a limit to the number of service requests I can make? There are no limits on the number of service requests; you can reach out for assistance as needed throughout your service duration.
- What do I do if I have an urgent technical issue? For urgent issues, contact our 24/7 support team immediately for prompt assistance and resolution.
- Can I renew my service after one year? Yes, service renewal options are available, and you can easily extend your coverage before your current service expires.
Customer reviews
Showing - Of Reviews