Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a crucial service package aimed at providing unparalleled support and efficiency for your network operations. This 1-year extended service plan is designed to ensure that your business’s connectivity remains uninterrupted and secure, allowing you to focus on what truly matters: growing your business. With robust features like proactive monitoring and expert incident management, you can trust that your network is in the hands of professionals who are dedicated to maintaining its optimal performance.
- Proactive Network Monitoring: Experience continuous remote monitoring of your network, ensuring that potential issues are identified and resolved before they impact your operations.
- Incident and Problem Management: Benefit from streamlined incident management and problem resolution processes, minimizing operational downtime and enhancing productivity.
- Configuration Management: Rely on proactive change and configuration management services that help maintain the peak performance and security of your network.
- Access to Managed Services Gateway: Gain real-time insights into your network's health and performance, including standardized network reports and saved configurations, keeping you informed and in control.
- Next Business Day Parts Replacement: Enjoy the peace of mind provided by advanced parts replacement services, ensuring your network remains operational with minimal delay.
Technical Details of the Product
- 1-Year service duration
- Dedicated managed services account manager
- Email support service for quick and reliable assistance
- Operational software updates and upgrades
- Access to an inventory database for complete visibility of network assets
How to Install
Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process:
- Purchase the service through an authorized reseller.
- Receive your unique service access credentials.
- Contact your dedicated managed services account manager to initiate setup.
- Configure your network devices to facilitate remote monitoring.
- Regularly engage with scheduled review sessions to optimize performance.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS package? The package comprises proactive remote monitoring, incident and problem management, configuration management, operational software updates, and advanced parts replacement.
- How quickly can I expect parts replacement? The Next Business Day advance parts replacement service guarantees timely replacements to minimize disruption to your operations.
- How do I access the Managed Services Gateway? Upon activation of the service, you will receive login credentials to access the Managed Services Gateway for real-time network insights.
- Is there a dedicated support team? Yes, you will be assigned a dedicated managed services account manager to assist you with any inquiries or issues that may arise.
- Can I upgrade or change my service plan? Absolutely! You can discuss any desired upgrades or changes to your service plan with your managed services account manager at any time.
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