Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service, a comprehensive solution designed to enhance your network's performance and reliability. This service offers continuous proactive remote monitoring and technical support to prevent disruptions in your business operations. With a focus on efficiency and effectiveness, ExtremeWorks Managed Services ResponsePLUS ensures that your network remains in peak condition, allowing you to concentrate on your core business objectives.
- Proactive Network Monitoring: Enjoy round-the-clock remote monitoring that identifies critical network issues before they escalate, minimizing downtime and ensuring smooth operations.
- Incident and Problem Management: Benefit from specialized incident management that provides swift resolutions to any network-related problems, enhancing your overall productivity.
- Configuration Management: Take advantage of proactive change and configuration management, ensuring your network is always optimized for peak performance.
- Advanced Parts Replacement: With Next Business Day parts replacement, you can count on minimal disruption to your services, ensuring that your equipment remains operational at all times.
- Real-time Access: Gain access to the Extreme Networks Managed Services Gateway, providing you with real-time insights into network health, performance metrics, security issues, and configuration management.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Managed Services
- Support Level: Proactive monitoring and incident management
- Parts Replacement: Next Business Day service
- Access: Extreme Networks Managed Services Gateway
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Once you purchase the service, your designated managed services account manager will guide you through the setup process, ensuring that all necessary configurations are in place. Follow these steps for a seamless installation:
- Contact your assigned managed services account manager to initiate the service activation.
- Provide necessary information about your current network setup and infrastructure.
- Schedule a review session to discuss the specific needs and configurations required for your network.
- Once configurations are set, gain access to the Extreme Networks Managed Services Gateway for real-time monitoring.
- Enjoy continuous support and proactive maintenance for the duration of your service plan.
Frequently Asked Questions
- What is covered under the ExtremeWorks Managed Services ResponsePLUS? This service covers proactive monitoring, incident management, configuration management, operational software updates, and advanced parts replacement for all covered products as defined in your service agreement.
- How quickly can I expect support in case of an incident? Our incident management team is available 24/7, and we aim to resolve issues as quickly as possible, often within hours. Additionally, Next Business Day parts replacement ensures minimal disruption.
- Can I customize the service according to my network needs? Yes, our services are flexible and can be tailored to meet the specific requirements of your network, ensuring that you receive the support you need.
- How do I access the Extreme Networks Managed Services Gateway? Your managed services account manager will provide you with credentials and guidance on how to access the Gateway for real-time reporting and monitoring.
- What happens after the 1-year service period? Upon nearing the end of your service period, your account manager will reach out to discuss renewal options and any additional support you may require to maintain your network's effectiveness.
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