Description
Experience unparalleled peace of mind with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, an extended service plan designed for businesses that rely on efficient and secure network operations. The ResponsePLUS service ensures that your network is continuously monitored, maintained, and supported, allowing you to focus on your core business activities without worrying about potential disruptions.
- Proactive Network Monitoring: Enjoy 24/7 remote network monitoring that proactively identifies and addresses potential issues before they escalate into serious problems, ensuring uninterrupted business operations.
- Incident and Problem Management: Benefit from expert incident management that resolves issues quickly and efficiently, minimizing downtime and maximizing productivity across your organization.
- Configuration Management: Stay ahead with proactive change and configuration management that keeps your network optimized and tailored to meet evolving business needs.
- Real-Time Network Health Insights: Gain access to the Extreme Networks Managed Services Gateway, providing real-time insights into network health, performance, and security, along with standardized network reports for informed decision-making.
- Next Business Day Parts Replacement: Enjoy advanced parts replacement with a Next Business Day response time, ensuring you have access to necessary components quickly, thus minimizing service disruption.
Technical Details of the Product
- Service Type: ExtremeWorks Managed Services ResponsePLUS
- Service Duration: 1 Year
- Coverage: Proactive monitoring, incident management, and parts replacement for covered products
- Support: Dedicated managed services account manager
- Additional Features: Operational software updates and upgrades
- Response Time: Next Business Day parts replacement
- Email Support: Included for quick resolution of issues
- Service Depot: Location for reliable service and support
How to Install
Installing the ExtremeWorks Managed Services ResponsePLUS is straightforward and simple. Follow these steps to get started:
- Sign up for the ExtremeWorks Managed Services ResponsePLUS through your Extreme Networks representative or authorized dealer.
- Once your service is activated, you will receive access credentials for the Managed Services Gateway.
- Set up your network devices to ensure they are recognized within the monitoring system. Follow the instructions provided in the welcome email or support documentation.
- Your dedicated account manager will schedule an initial review session to discuss your network setup and any specific needs.
- Begin enjoying proactive monitoring and support immediately!
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The ResponsePLUS service includes 24/7 network monitoring, incident management, proactive configuration management, operational software updates, and Next Business Day parts replacement.
- How can I access the Managed Services Gateway? You will receive access credentials via email once your service is activated. Use these credentials to log into the gateway and access real-time network insights.
- Is there a designated support contact for my service? Yes, you will be assigned a dedicated managed services account manager who will schedule regular review sessions with you to ensure your network remains optimized.
- What should I do if I encounter an issue outside of normal business hours? With the included email support service, you can report any issues at any time, and our team will prioritize your request to resolve it as quickly as possible.
- How does Next Business Day parts replacement work? In the event of a hardware failure, you can request a replacement through your account manager or the support team. A replacement part will be shipped to you by the next business day, minimizing downtime.
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