Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential solution for organizations looking to enhance their network reliability and performance. This 1-year extended service is designed to ensure that your network infrastructure is continually monitored and managed, enabling businesses to maximize productivity and minimize downtime. With a comprehensive suite of features, this service provides peace of mind, allowing you to focus on your core operations while we take care of your network needs.
- Continuous Proactive Monitoring: Experience round-the-clock surveillance of your network, allowing for the early detection and resolution of potential issues before they can disrupt your business operations.
- Incident and Problem Management: Our expert technical support team is ready to handle any incidents efficiently, ensuring rapid resolution to network-related challenges you may encounter.
- Advanced Parts Replacement: With our Next Business Day Advance Parts Replacement, you can count on speedy and reliable service that minimizes downtime, ensuring your operations continue seamlessly.
- Real-Time Network Insights: Gain access to the Extreme Networks Managed Services Gateway, which provides real-time information on your network's health, performance, and security, along with standard network reports to keep you informed.
- Designated Account Manager: Enjoy personalized service with a dedicated managed services account manager who conducts scheduled review sessions aimed at proactively managing and optimizing your network services.
Technical Details of the Product
- Service Type: Managed Network Services
- Service Duration: 1 Year
- Service Features: Proactive monitoring, incident management, change management, software updates, advanced parts replacement
- Response Time: Next Business Day for parts replacement
- Support: Email support included
How to Install
To install the ExtremeWorks Managed Services ResponsePLUS, follow these steps:
- Purchase the service through an authorized Extreme Networks distributor.
- Upon purchase, you will receive an activation email containing instructions to set up your account.
- Log in to the Extreme Networks Managed Services Gateway using the credentials provided in the activation email.
- Follow the on-screen prompts to configure your network settings and customize your monitoring preferences.
- Schedule your initial review session with your designated account manager to ensure that all aspects of your service are tailored to your specific needs.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes continuous monitoring, incident management, proactive change management, software updates, advanced parts replacement, and a dedicated account manager.
- How quickly can I expect parts replacement? Parts replacement is typically provided with a Next Business Day response time, ensuring minimal disruption to your operations.
- Is support available outside of business hours? Support is primarily provided via email, allowing you to reach out for assistance even outside of regular business hours.
- Can I customize the monitoring preferences? Yes, upon installation, you can customize your monitoring preferences through the Managed Services Gateway to suit your specific needs.
- Who do I contact for support? For support, you can reach out to your dedicated account manager or use the email support service included in your package.
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