Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is designed to provide businesses with an unparalleled support system, ensuring their network infrastructure remains operational and efficient. This extended service plan is tailored for organizations that require reliable, swift, and comprehensive support for their IT systems. With a major focus on minimizing downtime and maximizing productivity, ResponsePLUS is an essential component of any strategic IT management plan.
- 24/7 Availability: The ResponsePLUS service guarantees round-the-clock support, providing immediate assistance for any network issues that arise, regardless of the time.
- Next Business Day Parts Replacement: This service features a commitment to minimizing downtime, promising that any necessary parts will be delivered by the next business day for swift restoration of services.
- Service Depot Access: Gain access to a dedicated service depot that ensures fast, reliable, and cost-effective responses, with all required components readily available.
- Comprehensive Coverage: The service plan encompasses both electronic and physical support options, providing your organization with remote assistance and on-site repairs as necessary.
- Prolonged Coverage Duration: With an entire year of service, businesses can confidently operate, protected against unforeseen issues that could disrupt operations.
Technical Details of the Product
- Service Type: Managed Services ResponsePLUS
- Duration: 1 Year
- Response Time: Next Business Day Parts Replacement
- Service Availability: 24 x 7
- Service Sub Type: Electronic and Physical
- Parts Replacement Service: Included
How to Install
Getting started with your Extreme Networks ExtremeWorks Managed Services ResponsePLUS service is a straightforward process:
- Contact your Extreme Networks representative to activate your service plan.
- Provide necessary details about your existing network infrastructure to ensure compatibility.
- Schedule a service setup appointment if needed, or access online resources for self-setup.
- Receive your initial service kit and documentation outlining all features and support options available.
- Utilize the 24/7 support line for any installation questions or troubleshooting assistance.
Frequently Asked Questions
- What is included in the Extended Service plan? The Extended Service plan includes 24/7 support, next business day parts replacement, access to a service depot, and comprehensive electronic and physical service options.
- How can I request a replacement part? You can request a replacement part by contacting the Extreme Networks support team via the dedicated support line or through your customer portal.
- Is there a limit to the number of parts I can replace? There is no limit on the number of parts you can replace under the ResponsePLUS service, provided the requests adhere to the terms of your service agreement.
- Can I upgrade or extend my service period? Yes, you can upgrade or extend your service period by reaching out to your Extreme Networks sales representative before the expiration of your current service.
- What kind of support can I expect? Customers can expect a comprehensive support system that includes both electronic troubleshooting and physical repairs, ensuring a holistic approach to network management.
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