Description
Enhance your network infrastructure's reliability and performance with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service. This comprehensive service plan is tailored for businesses that prioritize operational efficiency and require round-the-clock support. The one-year ResponsePLUS plan not only safeguards your investment but also delivers exceptional value through a robust suite of services designed to minimize downtime and maximize productivity.
- 24 x 7 x Next Business Day Support: Enjoy peace of mind with expert assistance available around the clock, ensuring minimal downtime and uninterrupted service, allowing your business to operate smoothly.
- Service Depot Exchange: Our rapid, reliable, and cost-effective response system ensures that any hardware issues are resolved quickly through our dedicated service depot, enhancing your operational efficiency.
- Parts Replacement Service: The ResponsePLUS service includes efficient parts replacement, allowing you to handle component failures swiftly and without disruption to your operations.
- Electronic and Physical Service: This dual service subtype offers enhanced reliability by protecting and maintaining both the digital and physical components of your network for optimal productivity.
- Next Business Day Advance Parts Replacement: Maximize your network uptime with our swift response time for parts replacement, helping you return to business as usual with minimal delay.
Technical Details of Product
- Service Type: Managed Services
- Response Time: Next Business Day
- Service Duration: 1 Year
- Coverage: 24 x 7 Availability
- Service Depot: Yes
- Parts Replacement: Included
- Service Sub-Type: Electronic and Physical
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Simply follow these steps:
- Purchase the service plan through your preferred vendor or directly from Extreme Networks.
- After your order is confirmed, you will receive an activation code via email.
- Log into your Extreme Networks account and navigate to the services section.
- Enter your activation code to associate your service plan with your network equipment.
- Once activated, you will have full access to 24/7 support and service depot benefits.
Frequently Asked Questions
- What is included in the ResponsePLUS service plan? The ResponsePLUS plan includes 24/7 technical support, next business day parts replacement, and access to the service depot for hardware exchange.
- How do I report an issue or request support? You can report issues by contacting our support team through the Extreme Networks customer portal or via phone. Support is available 24/7.
- What is the duration of the service? The ResponsePLUS service plan is valid for one year from the date of activation.
- Will I need to pay extra for parts replacement? No, parts replacement is included in your service plan, ensuring you’re covered without additional costs for hardware failures.
- Can I renew my service plan after the one-year period? Yes, you can renew your ResponsePLUS service plan before it expires to continue enjoying uninterrupted support and services.
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