Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your ultimate solution for ensuring the reliability and performance of your network. Designed specifically for businesses that require constant uptime and proactive management, this premier service offers a comprehensive approach to network monitoring and support. With a commitment to delivering exceptional service, ResponsePLUS empowers organizations to focus on their core functions while we handle their network needs.
- 24/7 Proactive Network Monitoring: Experience uninterrupted remote monitoring of your network. The ResponsePLUS service allows for quick identification and resolution of potential issues, which minimizes disruptions to your business operations.
- Incident and Problem Management: Benefit from dedicated support for incident management. Our team ensures that any technical issues are swiftly addressed, allowing your operations to continue smoothly with minimal impact.
- Configuration Management: Adapt to evolving network demands seamlessly with proactive change and configuration management. This feature enables you to maintain optimal performance levels without interruption.
- Real-Time Access to Network Insights: The Extreme Networks Managed Services Gateway provides real-time visibility into your network’s health, performance metrics, and security status. This empowers you to make informed decisions regarding your network infrastructure.
- Next Business Day Advanced Parts Replacement: Enjoy peace of mind with our quick replacement service. If a part needs replacement, it is promptly delivered to ensure your network remains efficient and fully operational.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Managed Services
- Support Channels: Email Support, Account Management
- Response Time: Next Business Day for parts replacement
- Access: Managed Services Gateway for network insights and reports
How to Install
To install the ExtremeWorks Managed Services ResponsePLUS, follow these steps:
- Purchase the service plan through an authorized Extreme Networks distributor.
- Set up your account with the provided user credentials.
- Configure your network devices to allow for remote monitoring, as guided by the installation manual.
- Log in to the Extreme Networks Managed Services Gateway to access real-time network data and configure alerts.
- Schedule regular review sessions with your designated managed services account manager to optimize performance and address any concerns.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes 24/7 remote network monitoring, incident management, proactive configuration management, software updates, advanced parts replacement, and access to the Managed Services Gateway for network insights.
- How does the Next Business Day Parts Replacement work? In the event that a part needs replacement, you simply notify our support team, and we will ensure that the necessary part is shipped to you by the next business day for quick installation.
- Can I upgrade my service during the contract period? Yes, you can upgrade your service by contacting your managed services account manager, who will assist you with the options available to best suit your needs.
- Is there a cancellation policy for the service? Yes, there is a cancellation policy. Please review the terms and conditions provided at the time of purchase for detailed information.
- How will I receive support for technical issues? Support can be accessed via email, and you will also have regular review sessions with your designated account manager to discuss any ongoing issues or concerns.
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