Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, an exceptional extended service plan tailored for businesses that demand superior network management. This comprehensive solution provides peace of mind, ensuring your network operates at optimum efficiency with minimal disruptions. By leveraging proactive monitoring and swift technical support, organizations can focus on their core business functions while we manage the health of their network seamlessly.
- Continuous Proactive Monitoring: Enjoy round-the-clock remote network monitoring. This feature identifies and addresses potential issues before they escalate, preventing major business disruptions.
- Expert Incident and Problem Management: Our dedicated technical support team is at your disposal for efficient incident resolution, ensuring that your network remains stable and operational with minimal downtime.
- Enhanced Configuration Management: Benefit from proactive change and configuration management that ensures your network is always updated with the latest operational software updates and upgrades.
- Real-Time Network Insights: Gain access to the Extreme Networks Managed Services Gateway, offering real-time visibility into your network's health, performance metrics, security alerts, saved configurations, and standardized network reports.
- Next Business Day Parts Replacement: Experience the convenience and reliability of our advanced parts replacement service, which guarantees a response time of the next business day, maximizing productivity and minimizing downtime.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS
- AHR Support Type: Email support service for dependable efficiency
- Parts Replacement: Next Business Day service response time
- Access: Designated managed services account manager and scheduled review sessions included
How to Install
To begin utilizing the ExtremeWorks Managed Services ResponsePLUS, follow these straightforward steps:
- Contact your Extreme Networks representative to purchase the service.
- Provide the necessary information regarding your network infrastructure for the setup.
- Allow our team to configure your network monitoring tools for optimal performance.
- Receive login credentials for the Managed Services Gateway to start monitoring your network health in real-time.
- Schedule your initial review session with your designated account manager to customize the service according to your needs.
Frequently Asked Questions
Q: What is included in the ExtremeWorks Managed Services ResponsePLUS?
A: The service encompasses continuous remote network monitoring, incident and problem management, proactive configuration management, software updates, and advanced parts replacement.
Q: How does the advanced parts replacement work?
A: If a covered part fails, we will replace it by the next business day, thereby minimizing downtime and ensuring your network remains operational.
Q: Who will be my point of contact for support?
A: You will be assigned a managed services account manager who will assist you with queries and conduct regular review sessions.
Q: Is training provided for the Managed Services Gateway?
A: Yes, our team will guide you through the functionalities of the Managed Services Gateway to ensure effective monitoring of your network.
Q: How can I track the performance and health of my network?
A: With the Managed Services Gateway, you will have real-time access to a dashboard that displays network health, performance metrics, and security alerts.
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