Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service, a robust 1-Year managed service package designed specifically for businesses seeking to enhance their network infrastructure's performance and reliability. This service is tailored to ensure that your network runs optimally, providing you with peace of mind and allowing you to focus on what matters most – your business operations. With a comprehensive suite of features, including 24/7 support and rapid parts replacement, the ResponsePLUS service is your go-to solution for effective network management.
- 24/7 Availability: Experience uninterrupted support with round-the-clock availability, ensuring your network remains operational and well-maintained at all times.
- Next Business Day Parts Replacement: Enjoy swift service response with Next Business Day parts replacement, minimizing downtime and ensuring timely resolutions for your network.
- Service Depot Access: Access a reliable service depot that guarantees fast and cost-effective response times, assuring efficient servicing of your network components.
- Electronic and Physical Service: Benefit from both electronic and physical service options, maximizing productivity while mitigating the risk of unexpected network issues.
- Comprehensive Parts Replacement: Ensure a robust and resilient network environment with dependable parts replacement services, enhancing overall efficiency.
Technical Details of Product
- Service Type: Managed Services
- Service Duration: 1 Year
- Service Hours: 24 x 7 Support
- Response Time: Next Business Day
- Service Features: Electronic and Physical Service Subtype, Parts Replacement Service, Service Depot Access
How to Install
Installation of the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is seamless. To get started, simply follow these steps:
- Purchase the service package through your preferred vendor or directly from Extreme Networks.
- After purchase, you will receive a confirmation email with your service activation details.
- Contact the Extreme Networks support team via the provided contact methods to schedule the activation of your managed services.
- Your service will be activated, granting you access to 24/7 support and the service depot.
- Maintain a continuous communication line with the support team to ensure your network is adequately monitored and managed.
Frequently Asked Questions
- What is included in the ResponsePLUS service? ResponsePLUS includes 24/7 support, Next Business Day parts replacement, and access to the service depot for reliable and timely repairs.
- How can I contact support? You can contact support through the dedicated phone line or email provided in your service confirmation email.
- What happens if I need a part replaced? Simply reach out to our support team, and they will facilitate the Next Business Day parts replacement to minimize your downtime.
- Is there any limit to the number of service requests I can make? No, you can request service as needed throughout the 1-year service duration without any limitations.
- Can I extend my service after the 1-year period? Yes, you can easily renew or extend your service by contacting our sales team before your service expires.
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