Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Nbd Ahr-msm48c

Extreme NetworksSKU: 7174900

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Sale price$1,871.10

Description

Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Nbd Ahr-msm48c

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS Extended Service is a comprehensive, 1-year protection plan built to keep critical networks up, secure, and highly available. This offering blends proactive remote monitoring, rapid incident and problem management, and proactive change and configuration management with ongoing operational software updates and upgrades. Designed for customers who require dependable performance and peace of mind, ResponsePLUS Extended Service pairs industry-leading support with a dedicated account manager and real-time insights through the Managed Services Gateway. It is optimized to identify potential issues before they impact operations, safeguard your IT investments, and extend the life and value of your Extreme Networks infrastructure.

  • Proactive remote monitoring and proactive incident management: Continuous, non-disruptive monitoring of network health, performance, and security to detect anomalies early. The service prioritizes potential disruptions and initiates corrective actions before users notice impact, helping to maintain service levels and minimize downtime. You gain proactive guidance and rapid escalation paths to ensure swift resolution when incidents arise.
  • Proactive change and configuration management: Centralized governance of network configurations, version control, and change planning. This feature helps enforce standardized settings, reduces configuration drift, and improves compliance. With proactive planning, changes are tested and implemented with minimal risk, supporting stable operations during growth or refresh cycles.
  • Software updates and upgrades: Regular operational software updates and upgrades keep devices current with the latest security patches, feature enhancements, and performance improvements. This reduces exposure to vulnerabilities and ensures optimal interoperability across the network stack, so systems stay resilient in dynamic environments.
  • Advanced parts replacement and rapid response: When a hardware component is required, ResponsePLUS Extended Service delivers advanced parts replacement with Next Business Day delivery. This capability minimizes downtime and accelerates recovery time, preserving service continuity for critical services and applications.
  • Dedicated governance, real-time visibility, and standardized reporting: A managed services account manager is assigned to your account, providing scheduled reviews and ongoing guidance. The service includes real-time visibility through the Managed Services Gateway, saved configurations, an inventory database, and standardized network reports that simplify performance analysis and decision-making.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Nbd Ahr-msm48c

  • Service duration: 1 year, designed to provide sustained reliability and predictable budgeting for network operations and maintenance.
  • Core capabilities: Remote network monitoring, incident management, problem management, proactive change and configuration management, and ongoing operational software updates and upgrades.
  • Hardware and parts coverage: Advanced parts replacement with fast turnaround to support rapid recovery and minimal downtime for covered products as defined in the service terms.
  • Proactive posture: Early detection of potentially critical network situations with preemptive actions to prevent business disruptions.
  • Visibility and reporting: Access to the Managed Services Gateway for real-time health status, performance metrics, security alerts, saved configurations, and an inventory database, plus standardized network reports for executive and technical audiences.
  • Account governance: A dedicated managed services account manager is assigned, with scheduled review sessions to align service delivery with business goals and evolving network needs.
  • Support channels: Email support included to resolve issues efficiently, complemented by depot and field service options to accelerate on-site resolution when required.
  • Support response and reliability: Next Business Day advance parts replacement, delivering dependable timeframes for maintenance and fault remediation.
  • Scope of coverage: Coverage extends to Covered Products as defined in the service agreement, delivering end-to-end operational support across monitoring, management, and maintenance activities.
  • Security and compliance: Ongoing software updates and proactive monitoring contribute to a stronger security posture and compliance with evolving network standards.

how to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service

  • Step 1: Confirm eligibility and purchase the ResponsePLUS Extended Service for your Extreme Networks deployment. Ensure that the devices and components intended for coverage meet the service terms.
  • Step 2: Receive access credentials and the Managed Services Gateway activation details from Extreme Networks or your approved partner. Prepare a secure access channel for real-time visibility and reporting.
  • Step 3: An assigned managed services account manager will be designated. Schedule a kickoff meeting to align objectives, define success metrics, and set expectations for reviews and reporting cadence.
  • Step 4: Define monitoring scope, alert thresholds, escalation paths, and reporting preferences within the Managed Services Gateway. This ensures that the service focuses on your most critical assets and business priorities.
  • Step 5: Activate continuous remote monitoring and establish routine update cycles. Your team will begin receiving proactive notifications, performance dashboards, and regular reports, marking the start of proactive service delivery.

Frequently asked questions

  • Q:What is included in the ResponsePLUS Extended Service? A: It includes proactive remote network monitoring, incident and problem management, proactive change and configuration management, software updates/upgrades, advanced parts replacement with Next Business Day shipping, access to the Managed Services Gateway, a dedicated account manager, scheduled reviews, email support, and depot/service options for rapid on-site resolution.
  • Q:How long is the service term? A: The service is provided for a 1-year term, designed to deliver continuous protection, visibility, and support for your Extreme Networks infrastructure.
  • Q:What is the Managed Services Gateway? A: The Gateway is a real-time portal that offers network health insights, performance and security alerts, saved configurations, an inventory database, and standardized reports to help you manage and optimize your network ecosystem.
  • Q:What does Next Business Day (NBD) Parts Replacement mean? A: If a hardware part is required, Extreme Networks arranges shipment to arrive on the next business day, minimizing downtime and speeding repair or replacement efforts.
  • Q:Can the monitoring and reporting be customized? A: Yes. During kickoff and ongoing review sessions, you can customize monitoring scope, alert thresholds, and reporting formats to align with your business needs and compliance requirements.
  • Q:What types of support are available under this service? A: Email support is included for problem resolution, and depot and field service options are available to ensure fast, reliable on-site response when needed.

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