Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for businesses seeking reliable network management and support. With a focus on maintaining seamless connectivity and uninterrupted operations, this service guarantees unparalleled care for your network infrastructure. The ExtremeWorks ResponsePLUS is designed to keep your network performing at its best, minimizing risks of downtime and disruptions. Trust us to manage your network so that you can concentrate on your core business activities, confident that your digital assets are in expert hands.
- Proactive Network Monitoring: Our service provides continuous remote monitoring of your network, enabling immediate detection and resolution of potential issues before they escalate into significant problems. This proactive approach is essential for maintaining optimal network performance.
- Incident and Problem Management: We offer comprehensive incident and problem management solutions, ensuring that any network disruptions are addressed swiftly and effectively. Our expert team is dedicated to resolving issues with minimal impact on your operations.
- Advanced Parts Replacement: Enjoy peace of mind with our Next Business Day Advance Parts Replacement service. This guarantees that any required hardware is promptly replaced, thereby maintaining your network's reliability and continued performance.
- Real-Time Access to Network Health: Gain access to the Extreme Networks Managed Services Gateway, which provides real-time insights into your network's health, performance, and security issues. You’ll also receive saved configurations and standardized reports for better management.
- Dedicated Account Management: Each customer is paired with a dedicated managed services account manager. This ensures personalized service and support, including scheduled review sessions to discuss your network's status and any necessary improvements.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Managed Services - ResponsePLUS
- Incident Management: Included
- Proactive Change and Configuration Management: Included
- Parts Replacement: Next Business Day Advance Parts Replacement
- Support Level: Email support and scheduled reviews
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a straightforward process. After purchasing the service, your dedicated managed services account manager will contact you to guide you through the setup. They will assist you in configuring the Managed Services Gateway to ensure effective network monitoring from the get-go. Additionally, regular review sessions will be scheduled to discuss any adjustments necessary to optimize your network performance.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes continuous remote network monitoring, incident management, proactive change management, and advanced parts replacement.
- How quickly can I expect parts replacement? With our Next Business Day Advance Parts Replacement service, you can expect any required hardware replacements to be delivered by the next business day.
- Will I have a designated support contact? Yes, every customer is assigned a dedicated managed services account manager for personalized support and regular review sessions.
- Can I access the Managed Services Gateway remotely? Absolutely! The Extreme Networks Managed Services Gateway allows real-time access to network health and performance metrics from any location.
- Is email support included in the service? Yes, our service includes a reliable email support service to address any queries or issues you may have efficiently.
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