ExtremeWorks Managed Services ResponsePLUS – Extended Service (1 Year) – NBD AHR

Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS delivers a comprehensive, proactive approach to keeping your network healthy, secure, and productive. This extended service is designed to identify potential issues before they disrupt your business, delivering continuous remote monitoring, proactive change and configuration management, and reliable incident response. With a dedicated Managed Services gateway and a full suite of support options, you gain real-time visibility into network health, performance, security, and inventory while enjoying predictable, year-long coverage that aligns with your IT roadmaps and budget.

• Continuous proactive remote network monitoring and proactive incident management help prevent outages and minimize downtime by spotting anomalies and potential failures early.
• Proactive change and configuration management ensures your network remains aligned with best practices, policy updates, and performance improvements, reducing risk during upgrades and expansions.
• Operational software updates and upgrades keep devices current with the latest features, security patches, and compatibility improvements, helping to extend device lifecycles and protect data.
• Advanced parts replacement and reliable service response, including Next Business Day handling, delivers fast, efficient repair or replacement to maximize productivity and uptime.
• Access to the Extreme Networks Managed Services Gateway provides real-time access to network health, performance, security issues, saved configurations, an inventory database, and standardized network reports for better decision-making and governance.

Technical Details of ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Nbd Ahrx46024t

• Service type: Managed Services – ResponsePLUS (Extended Service)
• Coverage: Comprehensive proactive management for Covered Products as defined in the service terms
• Monitoring: Continuous remote network monitoring with proactive issue detection and escalation
• Incident and problem management: End-to-end handling of incidents and problems to restore and stabilize services
• Proactive change and configuration management: Planning, testing, and applying changes to reduce risk and improve performance
• Software updates and upgrades: Operational software updates and feature upgrades to keep devices current
• Parts and depot support: Advanced parts replacement and depot services to minimize downtime and maintain productivity
• Managed Services Gateway: Real-time access to health, performance, security, saved configurations, inventory data, and standardized reports
• Account management: A designated Managed Services account manager with scheduled review sessions to align with your business goals
• Duration: 1 year of service coverage with defined renewal options
• Support channels: Email support included to resolve issues efficiently
• Response commitments: Next Business Day advance parts replacement for faster problem resolution

how to install ExtremeWorks Managed Services ResponsePLUS

Onboarding is designed to be smooth and collaborative, ensuring you begin realizing benefits quickly. The onboarding path combines practical steps with a governance framework so your team and ours stay aligned from day one. Below is a practical outline to get you started and ensure successful adoption of ExtremeWorks ResponsePLUS.

• Confirm eligibility and finalize contract terms for the 1-year service window, including coverage scope and response commitments.
• Assign a designated Managed Services account manager and establish an onboarding kickoff meeting with your IT leadership and relevant stakeholders.
• Authorize and configure access to the Managed Services Gateway, enabling real-time health, performance, security, inventory, and reporting dashboards.
• Provide a current network inventory, topologies, and critical asset list to enable accurate monitoring configuration, asset verification, and change planning.
• Define monitoring thresholds, alert contacts, and escalation paths to ensure timely intervention and clear communication during incidents.
• Initiate proactive monitoring, begin standard operating procedures, and schedule the first review session to assess health, trends, and improvement opportunities.

Frequently asked questions

• What is ExtremeWorks ResponsePLUS – Extended Service? It is a one-year managed services offering that delivers proactive remote monitoring, incident and problem management, proactive change/configuration management, software updates and upgrades, advanced parts replacement, and access to the Managed Services Gateway for real-time insights and reporting.
• What benefits does it provide? You gain continuous visibility into network health, faster detection and resolution of issues, structured change management, up-to-date software, dependable parts replacement, and a dedicated account manager to guide ongoing improvement.
• What is the service duration? The service is provided for a 12-month period, with renewal options available to continue coverage beyond the initial term.
• What is the response time for parts? The service includes Next Business Day advance parts replacement to minimize downtime and keep networks productive.
• Is email support included? Yes, email support is included as part of the service to help resolve issues promptly and efficiently.
• What is the Managed Services Gateway? It is a secure portal that offers real-time visibility into network health, performance, security issues, saved configurations, an inventory database, and standardized reports for governance and planning.
• How does onboarding work? After contract confirmation, a kickoff meeting is held, access to the gateway is configured, inventory is uploaded, monitoring parameters are set, and regular review sessions are scheduled to ensure alignment with business goals.