Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - a one-year extended service plan meticulously crafted for businesses seeking to enhance their network performance and reliability. This comprehensive service combines innovative technical support, continuous network monitoring, and advanced parts replacement to ensure that your network infrastructure operates at peak efficiency. With ResponsePLUS, you can rest easy knowing that your network is in expert hands.
- Continuous Proactive Network Monitoring: Benefit from 24/7 monitoring of your network infrastructure, allowing for immediate responses to any incidents that could disrupt your operations. Experience peace of mind knowing that expert eyes are always on your network.
- Incident and Problem Management: Focus solely on your core functions while we handle the headaches of network issues. Our expert incident management and problem resolution services ensure that you stay operational without the stress of IT challenges.
- Proactive Change and Configuration Management: Stay one step ahead of potential risks with our proactive management services that optimize and secure your network configurations effectively.
- Advanced Software Updates and Upgrades: Keep your network running smoothly with timely operational software updates, ensuring that you always have access to the latest features and functionalities available.
- Next Business Day Parts Replacement: Minimize downtime with our reliable parts replacement service. We guarantee that any necessary parts will be delivered by the next business day, ensuring maximum productivity for your business.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services
- Support Type: Email Support, Real-time Network Health Monitoring
- Response Time: Next Business Day for parts replacement
- Access to Managed Services Gateway: Yes, providing real-time access to network health and performance metrics
How to Install
To get started with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Contact your Extreme Networks account manager or our sales team to purchase the service plan.
- Upon purchase, you will receive access credentials to the Managed Services Gateway.
- Set up your network monitoring preferences and configurations through the gateway interface.
- Schedule an initial consultation with your designated managed services account manager to discuss your specific needs and how the services can be tailored for your organization.
- Enjoy peace of mind as our team monitors your network and provides ongoing support!
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? This service includes continuous network monitoring, incident and problem management, proactive configuration management, software updates, advanced parts replacement, and access to the Managed Services Gateway.
- How does email support work? Our email support service allows you to report any incidents or issues directly to our support team, who will respond promptly to assist you.
- What is the response time for parts replacement? The Next Business Day service guarantees that if any parts need replacement, they will be delivered to you by the next business day to minimize downtime.
- How can I track the health and performance of my network? You can track your network health and performance metrics through the Managed Services Gateway, which provides real-time access to this information.
- Is there a designated account manager? Yes, with the ResponsePLUS service, you will have a dedicated managed services account manager who will help oversee your network's management and schedule review sessions.
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