Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, your go-to solution for ensuring exceptional network reliability and superior support. Designed for businesses that prioritize seamless connectivity and maximum productivity, this all-encompassing managed service offering significantly reduces downtime through its unique blend of proactive monitoring, expert technical support, and swift hardware replacement services. With ResponsePLUS, you can trust that your organization will remain efficiently connected 24/7.
- Continuous Proactive Monitoring: Experience unparalleled peace of mind with our real-time network monitoring system that detects potential issues before they escalate, ensuring your network operates at peak performance. Our team of dedicated experts is always available to provide instant support and troubleshooting.
- Incident and Problem Management: Our efficient incident management services are designed to swiftly resolve network-related issues. With a structured approach to problem-solving, we ensure minimal disruption to your business operations, allowing you to focus on what matters most.
- Proactive Change and Configuration Management: Maintain an optimized network with our proactive management of changes and configurations. We assist in implementing necessary updates and configurations to keep your system aligned with the latest operational standards, reducing the likelihood of outages.
- Operational Software Updates: Stay up to date with regular software updates and upgrades, enhancing your network's security and performance. With ResponsePLUS, your network software is continually improved, safeguarding your business from vulnerabilities.
- Advanced Parts Replacement: Enjoy the benefits of our 4-hour advanced parts replacement service, which tackles hardware failures promptly to minimize downtime. Our dedicated service depot guarantees fast, reliable, and cost-effective responses, allowing your organization to maintain productivity.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS - AHR
- Response Time for Parts Replacement: 4 Hours
- Email Support: Included
- Access to Managed Services Gateway for real-time insights
How to Install
Getting started with the ExtremeWorks Managed Services ResponsePLUS is easy. Simply follow these steps:
- Contact your Extreme Networks representative to purchase the ResponsePLUS service.
- Upon purchase, you will receive an activation code along with instructions to access the Managed Services Gateway.
- Log in to the Managed Services Gateway using your credentials to gain access to your network's health and performance data.
- Schedule your initial review session with your dedicated managed services account manager.
- Enjoy continuous monitoring and support, assuring your network operates efficiently at all times.
Frequently Asked Questions
- What is included in the ResponsePLUS service? The ResponsePLUS service encompasses continuous network monitoring, incident management, configuration management, software updates, and advanced parts replacement.
- Is there a dedicated support team available? Yes, every customer is assigned a dedicated managed services account manager to facilitate effective communication and regular review sessions.
- How quickly can I expect support? With our 4-hour advanced parts replacement service, you can anticipate prompt responses to any hardware issues.
- Can I track my network's health in real-time? Absolutely! The Extreme Networks Managed Services Gateway provides real-time access to your network's health, performance metrics, and security alerts.
- What happens if I encounter a problem with my network? Our incident and problem management services ensure that any network issues are addressed quickly and efficiently, minimizing disruption to your business operations.
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