Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an exceptional one-year extended service plan designed specifically for businesses that require robust and comprehensive network management and support. With this advanced service, you can enjoy the peace of mind that comes from knowing your network is in expert hands, allowing you to focus on your core business operations while maximizing network uptime and efficiency.
- Proactive Monitoring: Benefit from continuous remote network monitoring that identifies and resolves issues before they escalate into critical problems, ensuring smooth and uninterrupted operations.
- Incident and Problem Management: Gain access to comprehensive incident management and technical support, allowing for rapid resolution of any network-related issues that may arise, reducing the impact on your business.
- Operational Software Updates: Stay current with the latest software enhancements through regular updates and upgrades included in your service plan, ensuring your network operates with the most effective solutions available.
- Advanced Parts Replacement: Experience peace of mind with our 4-hour advance parts replacement service, ensuring timely completion of repairs and significantly reducing network downtime.
- Dedicated Account Management: Each customer is paired with a dedicated managed services account manager who conducts scheduled review sessions to align your network performance with your business goals, ensuring optimal outcomes.
Technical Details of the Product
- Service Duration: 1 Year
- Response Time: 4 Hours for advance parts replacement
- Access to Managed Services Gateway: Real-time visibility into network health, performance, and security issues
- Email Support Service: Reliable and efficient email support for all inquiries
- Inventory Database: Access detailed inventory information to manage your network assets effectively
How to Install
To get started with the ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Purchase the service plan through an authorized Extreme Networks reseller.
- Complete the onboarding process with your dedicated account manager, who will guide you through the initial setup.
- Provide necessary access permissions and details about your network infrastructure to facilitate smooth integration.
- Configure the Managed Services Gateway to start monitoring your network in real-time, enabling proactive management.
- Schedule regular review sessions with your account manager to optimize and refine your network performance based on the latest data insights.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive remote monitoring, incident and problem management, operational software updates, advanced parts replacement, and access to the Managed Services Gateway.
- How quickly can I expect a response for parts replacement? The service guarantees a 4-hour response time for advance parts replacement, ensuring minimal downtime for your network.
- Will I have a dedicated account manager? Yes, every customer is assigned a dedicated managed services account manager who will assist you throughout the service period with personalized support.
- Is there a limit to the number of incidents covered? No, the service is designed to provide ongoing support and management for all incidents that may arise within the covered period, ensuring comprehensive coverage.
- Can I upgrade my service plan during the contract? Yes, you can discuss service upgrades with your account manager at any time during your contract to better fit your evolving needs.
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