Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for businesses seeking top-tier network management and support. This extended service plan is designed to ensure your network remains robust and efficient, empowering your organization to thrive on continuous and reliable connectivity. With a focus on proactive monitoring and management, this service allows you to concentrate on your core business activities without the burden of technical concerns. Read on to discover the key features and benefits of this essential service.
- Continuous Proactive Monitoring: Experience unparalleled peace of mind with 24/7 remote network monitoring. This proactive approach identifies potential issues before they escalate, ensuring your business operations remain uninterrupted.
- Incident and Problem Management: Benefit from a dedicated support team that is always ready to swiftly resolve technical issues. This ensures optimal network performance and enhances user experience, minimizing downtime.
- Proactive Change and Configuration Management: Stay ahead of the curve with ongoing updates and configurations included in the service. This flexibility allows your network to adapt quickly to changing business demands while maintaining security.
- Advanced Parts Replacement: Guarantee minimal disruption with the 4-hour advance parts replacement service. This swift response to hardware failures ensures your operations continue running smoothly, reducing downtime.
- Designated Account Manager: Enjoy personalized service through a dedicated account manager. They will facilitate scheduled review sessions to assess network health and performance, providing expert guidance tailored to your needs.
Technical Details of Product
- Service Duration: 1 Year
- Response Time for Parts Replacement: 4 Hours
- Support Channels: Email support included
- Operational Software Updates: Included in the service
- Access to Managed Services Gateway: Real-time network health and performance monitoring
How to Install
Enabling the benefits of the ExtremeWorks Managed Services ResponsePLUS is straightforward. Follow these easy steps:
- Purchase the service through your Extreme Networks account.
- Receive confirmation and detailed service level information from your designated account manager.
- Access the Managed Services Gateway to initiate the remote monitoring setup.
- Schedule an initial review session with your account manager to discuss your specific needs and expectations.
- Begin enjoying seamless network management and support for the next year!
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? This service encompasses continuous network monitoring, incident and problem management, advanced parts replacement, proactive change management, and dedicated access to an account manager.
- How quickly can I expect parts replacement? Our service guarantees a swift 4-hour advance parts replacement response time, ensuring minimal disruption to your operations.
- Is email support available? Yes, email support is included, and our dedicated team is always ready to assist you with any technical issues that may arise.
- Can I customize the services I need? Absolutely! Your assigned account manager will collaborate with you to assess your specific requirements and tailor the services to meet your organizational needs.
- What happens after my 1-year service period ends? You will have the option to renew your service for another year, allowing you to continue benefiting from proactive network management and ongoing support.
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