Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential solution designed for enterprises that demand optimal network management and operational efficiency. This premium service provides a full-fledged suite of offerings aimed at ensuring your network remains robust and functional at all times. With continuous proactive monitoring, swift incident management, and expert technical support, this service allows you to focus on your core business without the distraction of network-related issues. Experience unparalleled peace of mind, knowing that your network is in proficient hands.
- Proactive Network Monitoring: With round-the-clock remote monitoring, ExtremeWorks Managed Services ResponsePLUS identifies and mitigates potential issues before they can disrupt your business operations, enhancing reliability.
- Incident and Problem Management: The service assures quick incident response and effective problem management strategies, minimizing downtime and keeping your network operational at all times.
- Advanced Configuration Management: Manage network configurations effortlessly with proactive change management, ensuring your network is always up-to-date, compliant, and secure.
- Real-Time Network Access: Gain instant insights into network health, performance metrics, and security concerns through the Extreme Networks Managed Services Gateway, facilitating informed decision-making.
- Rapid Parts Replacement: Enjoy the convenience of a 4-Hour Advance Parts Replacement service response time, ensuring you have the necessary components to maintain network reliability without delays.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS - AHR
- Features: Remote monitoring, incident management, technical support, software updates, advanced parts replacement
- Support: Email support for reliable assistance
- Coverage: Designed for specific covered products
How to Install
The installation process for the ExtremeWorks Managed Services ResponsePLUS is simple and straightforward. Follow these steps to get started:
- Purchase the service plan tailored to your business needs.
- Assign a designated managed services account manager who will assist you throughout the setup process.
- Configure your network devices to allow remote access for our monitoring systems.
- Participate in regular review sessions with your account manager to optimize network performance and address any concerns.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service encompasses proactive monitoring, incident management, configuration management, operational software updates, advanced parts replacement, and access to the Managed Services Gateway.
- How quickly can I expect parts replacement? The service guarantees a 4-Hour Advance Parts Replacement response time, ensuring minimal disruption to your network operations.
- Is email support available for all service inquiries? Yes, email support is included in the service, providing reliable assistance whenever you need it.
- Who will manage my account? A dedicated managed services account manager will be assigned to your account, guiding you through the service and addressing any queries you may have.
- How does the service ensure network security? The service features continuous monitoring of network health and performance, along with regular updates and patches to proactively address vulnerabilities.
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