Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an indispensable solution for organizations aiming to achieve optimal network reliability and support. This 1-Year Extended Service plan is specifically tailored to deliver comprehensive proactive monitoring and management of your network, ensuring that potential issues are swiftly identified and resolved before they impact your business operations. With a dedicated account manager and access to real-time insights, your network remains healthy and efficient.
- Proactive Remote Network Monitoring: Benefit from continuous oversight of your network's health, performance, and security issues, allowing you to address potential disruptions before they escalate.
- Comprehensive Incident and Problem Management: Enjoy peace of mind with responsive incident handling and problem resolution, ensuring your network operates smoothly.
- Advanced Parts Replacement: Experience minimal downtime with our 4-Hour Advance Parts Replacement service, delivering timely and dependable responses when you need them most.
- Expert Technical Support: Access dedicated technical support, including operational software updates and configuration management, keeping your systems up to date and secure.
- Designated Managed Services Account Manager: Leverage the expertise of a dedicated account manager who will provide personalized service and schedule regular review sessions to keep your network optimized.
Technical Details of Product
- Service Type: Managed Services ResponsePLUS - Extended Service
- Service Duration: 1 Year
- Response Time: 4-Hour Advance Parts Replacement
- Features: Email support, operational software updates, incident management
- Access: Extreme Networks Managed Services Gateway for real-time network insights
How to Install
Installing ExtremeWorks Managed Services ResponsePLUS is simple and straightforward. Follow these steps to ensure a seamless setup:
- Contact your designated account manager to initiate the service activation.
- Provide necessary network configuration information to facilitate monitoring and management.
- Access the Extreme Networks Managed Services Gateway to configure your settings and preferences.
- Schedule the first review session with your account manager to outline service expectations and goals.
- Enjoy your enhanced network management experience with ongoing support and monitoring.
Frequently Asked Questions
- What products are covered under the ResponsePLUS service? The ResponsePLUS service covers a range of Extreme Networks products. Consult your account manager for specific details on coverage.
- What should I do if I encounter an issue with my network? Contact your dedicated technical support team through the provided email support service for immediate assistance.
- How quickly can I expect parts replacement? Our 4-Hour Advance Parts Replacement service ensures that you receive replacement parts within four hours of reporting an issue.
- Can I customize the service according to my business needs? Yes, the service can be tailored to meet your specific operational requirements. Discuss customization options with your account manager.
- What are the benefits of having a designated account manager? A dedicated account manager provides personalized service, ensuring that your network management needs are effectively addressed and optimized through regular reviews.
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