ExtremeWorks Managed Services ResponsePLUS - Extended Service (1 Year) with 4-Hour AHR

Experience enterprise-grade protection and peak network reliability with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS. This Extended Service plan is designed for organizations that depend on uninterrupted connectivity, predictable performance, and rapid support across their critical infrastructure. By combining proactive remote monitoring, structured incident and problem management, proactive change and configuration governance, ongoing software updates and upgrades, and advanced parts replacement, ResponsePLUS delivers a comprehensive, end-to-end service experience. The 1-year duration provides durable protection and measurable gains in uptime, security posture, and operational efficiency, allowing IT teams to focus on strategic initiatives rather than firefighting. With a dedicated Extreme Networks account team, real-time visibility through the Managed Services Gateway, and standardized reporting, you gain clarity, control, and confidence in your network operations. This service is purpose-built to identify potentially disruptive situations before they become business issues and to mobilize rapid, coordinated responses when incidents do occur, safeguarding your users, applications, and data.

• Continuous proactive remote network monitoring detects anomalies, performance degradations, and security threats in real time, enabling proactive remediation before users are affected and helping you sustain peak application performance.
• Comprehensive incident and problem management provides structured escalation, timely root-cause analysis, and guided remediation, reducing mean time to recovery and minimizing business impact from incidents.
• Proactive change and configuration management includes planning, testing, and controlled deployment of changes to minimize risk, maintain compliance, and ensure consistent configuration baselines across devices and sites.
• Operational software updates and upgrades keep your devices current with the latest features, security patches, and performance enhancements, delivered with minimal disruption against your production workload.
• Advanced parts replacement with a 4-hour service response window ensures rapid access to replacement hardware for critical components, helping you maintain service levels and maximize uptime during outages or device failures.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

Note: The following highlights reflect the core capabilities of the service, as described in the Extreme Networks offering. Specific SKUs, UPCs, and catalog data may vary by region and contract. The emphasis is on what the service delivers and how it supports continuous operations for Covered Products.

• Service duration: 1 year of coverage designed to sustain productivity and deliver timely results across the network environment.
• Response time: 4-hour advance parts replacement for critical components, designed to maximize reliability and quickly restore service where hardware faults occur.
• Coverage scope: Applies to Covered Products as defined in the service terms, ensuring comprehensive protection for the systems that matter most to your operations.
• Remote management: Ongoing remote monitoring, real-time health checks, performance analytics, and security issue detection supported by the Managed Services Gateway.
• Account management: A dedicated Managed Services Account Manager is assigned to your organization, with scheduled review sessions to discuss outcomes, improvements, and strategic planning.
• Support channels: Email-based support is available to address incidents and guidance requests quickly and efficiently, complementing proactive monitoring and on-call escalation.
• Visibility and governance: Saved configurations, an inventory database, and standardized network reports provide ongoing visibility, traceability, and governance for your IT environment.

how to install ExtremeWorks Managed Services ResponsePLUS

Onboarding into ResponsePLUS is a service-led onboarding process rather than a traditional software installation. To begin, engage with your Extreme Networks account representative to initiate the program and align on scope, coverage, and service levels. The installation flow typically includes provisioning access to the Extreme Networks Managed Services Gateway, confirming the list of Covered Products, and configuring monitoring profiles, alert thresholds, and reporting preferences. During onboarding, your designated Managed Services Account Manager establishes a kickoff schedule and defines escalation paths, incident response playbooks, and change-control workflows to match your organizational processes. The gateway serves as the central conduit for real-time data collection, health monitoring, and security visibility, so it’s important to verify device compatibility, licensing, and network reach to ensure seamless data ingestion. After configuration, the service automatically starts continuous monitoring, with dashboards and reports accessible through the gateway to support ongoing governance and collaboration with the Extreme Networks support team. Ongoing optimization sessions are scheduled to review performance metrics, adjust thresholds, and refine automation rules in line with evolving business priorities.

Frequently asked questions

• What is ExtremeWorks Managed Services ResponsePLUS? It is an extended service plan offering proactive remote monitoring, incident and problem management, proactive change and configuration management, software updates and upgrades, and advanced parts replacement, all delivered over a 1-year period with a 4-hour parts replacement window for critical components.
• What does 4-hour advance parts replacement mean? It guarantees the replacement of failed or degraded parts within four hours of a service incident, subject to coverage terms and regional availability, to maintain service levels and minimize downtime for critical infrastructure.
• Who is assigned to manage my account? A dedicated Managed Services Account Manager is assigned to your organization, providing a single point of contact, ongoing guidance, and scheduled review sessions to ensure alignment with business goals and IT requirements.
• What tools do I get with the Managed Services Gateway? Real-time network health, performance, and security visibility, saved configurations, an inventory database, and standardized network reports that support governance, auditing, and strategic decision-making.
• How do I start using ResponsePLUS? Work with your Extreme Networks representative to initiate onboarding, configure monitoring and reporting, assign the account manager, and schedule the kickoff meeting. Once active, you gain access to live dashboards and proactive alerts through the Managed Services Gateway.