Description
Experience unparalleled support and peace of mind with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service offering is meticulously crafted to provide your business with continuous proactive network monitoring, ensuring that you can focus on what matters most – achieving your organizational goals. With this service, you are not just investing in a support solution; you are investing in the future reliability and performance of your network infrastructure.
- Proactive Network Monitoring: ExtremeWorks Managed Services ResponsePLUS offers continuous remote monitoring of your network, identifying potential issues before they escalate into business disruptions.
- Comprehensive Technical Support: Benefit from incident and problem management, proactive change and configuration management, and operational software updates to keep your network running smoothly.
- Real-Time Access: Gain access to the Extreme Networks Managed Services Gateway for real-time insights into your network's health, performance metrics, and security vulnerabilities.
- Dedicated Account Management: A designated managed services account manager will be assigned to your organization, ensuring personalized support and regular review sessions to discuss network performance.
- Rapid Parts Replacement: Enjoy a 4-hour advanced parts replacement service response time, guaranteeing minimal downtime and maximum productivity for your business.
Technical Details of Product
- Service Type: Managed Services ResponsePLUS
- Service Duration: 1 Year
- Support Features: Email support service, incident management, proactive monitoring, and configuration management
- Parts Replacement Response Time: 4 Hours
How to Install
Installation of the ExtremeWorks Managed Services ResponsePLUS is straightforward. Begin by contacting your designated managed services account manager, who will guide you through the setup process. The initial step involves a network assessment to understand your existing infrastructure. Following this, your account manager will activate the managed services gateway, allowing you to access real-time network health data and reports. Ensure your team is briefed on how to utilize the gateway for maximum efficiency. Post-installation, continuous monitoring and support will be in place, ensuring your network runs optimally.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive remote monitoring, incident management, software updates, advanced parts replacement, and access to a dedicated account manager.
- How quickly can I expect parts replacement? Parts replacement is typically handled within a 4-hour response time to minimize downtime.
- Is there a limit to the number of incidents I can report? No, there is no limit on incidents reported. We encourage you to reach out anytime you encounter issues.
- Can I customize the service to fit my specific needs? Yes, our managed services are adaptable, and your account manager will work with you to tailor the service to your business requirements.
- What kind of support is available? You will have access to email support, and your designated account manager is always available for more complex issues or regular review sessions.
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