Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Responsepls 4hr Ahr-h30188

Extreme NetworksSKU: 7175999

Price:
Sale price$1,552.74

Description

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an exceptional service package that provides businesses with comprehensive support for their network infrastructure. Designed to enhance reliability, performance, and security, this one-year extended service offering ensures that your network operates seamlessly. With robust features such as 24/7 proactive monitoring and incident management, companies can focus on their core operations while leaving network concerns to the experts. This service is ideal for organizations that prioritize high-performance networking solutions necessary to sustain a competitive advantage.

  • Continuous Proactive Remote Network Monitoring: Experience uninterrupted oversight of your network environment with 24/7 monitoring. This proactive approach allows for the swift identification and resolution of potential issues before they escalate, reducing downtime and enhancing network reliability.
  • Incident and Problem Management: Our dedicated technical support team is on standby to handle any incidents effectively. With expert intervention, your network operates smoothly, minimizing interruptions and enabling your business to deliver consistent performance.
  • Proactive Change and Configuration Management: Benefit from expert guidance on managing configuration changes. This service ensures that your network maintains optimal performance while following industry best practices, leading to improved operational efficiency.
  • Advanced Parts Replacement: Count on our advanced parts replacement service, which guarantees a response time of just 4 hours. This quick turnaround ensures that any necessary replacements are implemented swiftly, keeping your operations running without interruptions.
  • Access to Managed Services Gateway: Gain valuable insights into your network's health and performance through the Managed Services Gateway. This includes access to saved configurations, an inventory database, and standardized network reports, aiding in effective decision-making and proactive management.

Technical Details of the Product

  • Service Duration: 1 Year
  • Service Type: Managed Services ResponsePLUS - AHR
  • Support Type: Email Support
  • Parts Replacement Response Time: 4 Hours
  • Included Features: Remote monitoring, incident management, change management, operational software updates, and advanced parts replacement.

How to Install

To get started with the ExtremeWorks Managed Services ResponsePLUS, follow these steps:

  1. Purchase the service package through an authorized Extreme Networks distributor or partner.
  2. Upon confirmation of your purchase, your designated managed services account manager will reach out to schedule an initial consultation.
  3. During the consultation, your account manager will guide you through the setup process, including access to the Managed Services Gateway.
  4. Once your network is configured for monitoring, our team will begin 24/7 oversight, and you will receive ongoing support as needed.

Frequently Asked Questions

  • What does the ExtremeWorks Managed Services ResponsePLUS cover? The service covers continuous proactive monitoring, incident management, configuration management, operational software updates, advanced parts replacement, and access to the Managed Services Gateway for insights into network performance.
  • Is there a minimum contract period for the service? Yes, the service is offered with a minimum duration of one year.
  • How quickly can I expect parts replacement? The advanced parts replacement service promises a response time of 4 hours, ensuring that your network remains operational with minimal downtime.
  • Can I access network reports? Yes, the Managed Services Gateway provides standardized network reports that detail health, performance, and security issues, enabling better decision-making.
  • What types of technical support are included? The service includes email support for timely issue resolution, as well as scheduled review sessions with your managed services account manager to ensure continuous optimization of your network.

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