Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for businesses seeking reliable and efficient network management. Designed to enhance the performance and stability of your network infrastructure, this service offers a range of features that ensure you receive the support you need to operate at peak efficiency. With its focus on proactive management, quick resolution of incidents, and expert guidance, ResponsePLUS is tailored to meet the demands of modern organizations.
Key Benefits of Extreme Networks ExtremeWorks Managed Services ResponsePLUS:
- Proactive Network Monitoring: Enjoy continuous, proactive remote monitoring that identifies and resolves potential issues before they affect your business operations.
- Incident and Problem Management: Benefit from expert incident and problem management services that ensure rapid resolution of technical issues, reducing downtime and enhancing overall productivity.
- Operational Software Updates: Stay secure and up-to-date with timely software updates and upgrades that maintain optimal performance and security for your network.
- Advanced Parts Replacement: Experience peace of mind with a 4-hour advanced parts replacement service response time, ensuring quick repairs or replacements when necessary.
- Dedicated Account Management: Receive personalized support with a designated managed services account manager who collaborates with you to review and improve your network's performance.
- Service Duration: 1 Year
- Service Type: Managed Services, Technical Support
- Coverage: Includes remote monitoring, incident management, configuration management, and parts replacement
- Response Time: 4-hour advance parts replacement
- Access to Extreme Networks Managed Services Gateway for real-time network insights
Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Follow these steps to get started:
- Contact your Extreme Networks representative to activate your ResponsePLUS service.
- Gain access to the Extreme Networks Managed Services Gateway through the provided credentials.
- Begin the setup process by integrating your existing network configurations into the Gateway.
- Schedule an initial review session with your designated managed services account manager to discuss your network health and performance goals.
- Utilize the proactive monitoring tools and begin receiving alerts and reports on your network status.
- What is ExtremeWorks Managed Services ResponsePLUS? ExtremeWorks Managed Services ResponsePLUS is a comprehensive support service that provides proactive network monitoring, technical support, and parts replacement to ensure your network operates smoothly.
- How long does the service last? The service duration is one year, providing you with continuous support and monitoring for your network infrastructure.
- What kind of support can I expect? You can expect incident and problem management, operational software updates, and a dedicated account manager to assist with any technical issues.
- How does parts replacement work? The service includes a 4-hour advance parts replacement guarantee, ensuring that any necessary equipment is quickly replaced to minimize downtime.
- Can I access the network health and performance data? Yes, customers have real-time access to network health, performance, and security metrics through the Extreme Networks Managed Services Gateway.
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