Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for businesses striving to optimize their network management. This comprehensive 1-year extended service plan is specifically designed to deliver proactive monitoring, incident management, and technical support, ensuring seamless and efficient network operation. With features like real-time network health access and a dedicated account manager, you can have peace of mind knowing that your network is in expert hands.
- Proactive Network Monitoring: Continuously monitor your network remotely to identify and resolve potential issues before they disrupt your business operations.
- Incident and Problem Management: Gain access to expert support for incident resolution and effective problem management, ensuring minimal downtime and sustained productivity.
- Advanced Parts Replacement: Benefit from a rapid 4-hour advance parts replacement service response to provide swift repairs and maintain network operations.
- Operational Software Updates: Regular updates and upgrades to keep your systems secure and performing at their best, enhancing overall network performance.
- Dedicated Account Management: Enjoy personalized attention with an assigned managed services account manager and scheduled review sessions for tailored support.
Technical Details of Product
Service Type: ExtremeWorks Managed Services ResponsePLUS - AHR
Service Duration: 1 Year
Support Level: Continuous proactive monitoring and management
Parts Replacement Time: 4-hour advance service response
Access: Extreme Networks Managed Services Gateway for real-time insights
How to Install
To install the Extreme Networks ExtremeWorks Managed Services ResponsePLUS:
- Purchase the service through an authorized Extreme Networks partner or directly from the Extreme Networks website.
- Once purchased, you will receive a confirmation email with service activation details.
- Follow the instructions in the email to set up your Extreme Networks Managed Services Gateway.
- Assign your designated managed services account manager for personalized support.
- Schedule your initial review session to discuss your network needs and expectations.
Frequently Asked Questions
What is included in the ExtremeWorks Managed Services ResponsePLUS?
The service includes proactive monitoring, incident management, advanced parts replacement, and operational software updates.
How does the 4-hour advance parts replacement work?
If a part fails, a replacement will be shipped out within four hours to minimize downtime.
Is there a dedicated support team available?
Yes, each customer is assigned a managed services account manager for personalized assistance.
Can I upgrade my service plan later?
Yes, you can contact your account manager for information on upgrading your service plan.
What should I do if I encounter an issue with my network?
You can contact the email support service provided with your plan for immediate assistance.
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