Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your go-to solution for ensuring seamless network performance in your business environment. Designed for organizations that demand reliability and swift resolution of potential network issues, this service extends beyond typical support. With its proactive approach and expert management, your network is guaranteed to operate at its best, allowing you to focus on what matters most—growing your business.
- Proactive Network Monitoring: Enjoy continuous remote monitoring that identifies and resolves potential issues before they disrupt your operations. This proactive approach minimizes downtime and maximizes productivity.
- Comprehensive Incident Management: With a structured approach to managing incidents and problems, you can be assured of swift resolutions. Your network's performance is critical, and this service ensures that issues are handled swiftly and efficiently.
- Operational Software Updates: Stay ahead of the competition with timely updates and upgrades to your operational software. Enhanced security and performance are guaranteed, allowing your network to adapt to changing demands.
- Advanced Parts Replacement: Experience peace of mind with the 4-Hour Advance Parts Replacement service. In the event of hardware failure, you'll receive replacement parts within four hours to minimize downtime and maintain operational continuity.
- Dedicated Account Management: Benefit from personalized support through a designated managed services account manager. Regular review sessions will keep your network strategy optimized and aligned with your business goals.
Technical Details of the Product
The ExtremeWorks Managed Services ResponsePLUS is crafted to cover a wide array of products, offering a one-year service duration. Key technical features include:
- Proactive change and configuration management.
- Email support for rapid issue resolution.
- Access to the Extreme Networks Managed Services Gateway for real-time insights.
- Inventory database for streamlined asset tracking.
- Standardized network reports for enhanced analysis and informed decision-making.
How to Install
Getting started with the ExtremeWorks Managed Services ResponsePLUS is simple. Follow these steps:
- Contact your Extreme Networks representative to initiate service activation.
- Provide the necessary configuration details and network information to set up monitoring.
- Receive access credentials for the Extreme Networks Managed Services Gateway.
- Schedule a kick-off meeting with your designated account manager to review your network strategy.
- Start enjoying enhanced network monitoring and support services immediately.
Frequently Asked Questions
- What is covered under the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive monitoring, incident management, operational software updates, and advanced parts replacement for eligible products.
- How does the 4-Hour Advance Parts Replacement work? In the event of a hardware failure, parts can be replaced within four hours, minimizing downtime and ensuring your operations remain uninterrupted.
- What kind of support is included? The service includes email support, allowing for quick resolution of any issues that may arise.
- How often are review sessions held with the account manager? Review sessions can be scheduled regularly, based on discussions with your account manager, to ensure your network needs are consistently met.
- Is training available for using the Managed Services Gateway? Yes, training and resources are provided upon activation to help you maximize the benefits of the Managed Services Gateway.
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