Description
Discover peace of mind and enhanced network performance with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service. This premium service is designed to provide businesses with proactive and comprehensive network support, ensuring your systems run smoothly and efficiently. With 1 year of dedicated service, you can trust that your network's health, security, and performance are in expert hands.
- Continuous Proactive Monitoring: Enjoy 24/7 remote network monitoring that identifies and mitigates potential issues before they disrupt your business operations.
- Expert Incident and Problem Management: Our team of skilled professionals is committed to resolving incidents swiftly, ensuring minimal downtime and disruption.
- Proactive Change and Configuration Management: Benefit from advanced change management strategies that keep your network optimized and up-to-date, reducing security vulnerabilities.
- Operational Software Updates: Stay ahead of the competition with regular software updates and upgrades, ensuring your network utilizes the latest technologies and features.
- Rapid Parts Replacement: With a 4-hour advance parts replacement service, you can count on minimal service interruptions and maximum reliability.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS - Extended Service
- Remote Monitoring: 24/7 access to network health insights
- Part Replacement Response Time: 4 Hours
- Account Management: Designated managed services account manager assigned
How to Install
Installing ExtremeWorks Managed Services ResponsePLUS is seamless. Follow these simple steps:
- Purchase: Select the service and complete your purchase through the Extreme Networks official website or authorized resellers.
- Onboarding: Once your purchase is confirmed, our support team will contact you to schedule an onboarding session.
- Configuration: During onboarding, our team will assist you in configuring your network settings and integrating the service into your infrastructure.
- Monitoring Setup: Your network will be monitored continuously, with real-time alerts enabled for any critical issues.
- Regular Reviews: Scheduled review sessions will be held to discuss network performance and make necessary adjustments.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? This service includes continuous network monitoring, incident management, software updates, configuration management, and advanced parts replacement.
- How quickly can I expect parts replacement? Our service offers a rapid 4-hour advance parts replacement response to ensure minimal downtime.
- Is there a designated account manager? Yes, you will be assigned a dedicated managed services account manager who will facilitate regular review sessions.
- What happens if there’s a network issue? Our proactive monitoring allows us to identify issues before they escalate, and our expert team will manage incidents as they arise.
- Can I upgrade my service plan? Yes, you can upgrade your service plan by contacting your account manager to discuss available options.
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