Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service is the ultimate solution for organizations seeking comprehensive support for their network systems. This extended service package is meticulously designed to ensure seamless operations, offering unparalleled reliability and expert assistance right when you need it. With a commitment to keeping your network systems running at their best, this service package provides peace of mind that can only come from having top-tier support available 24/7.
- 24/7 Support Access: Gain peace of mind with round-the-clock service availability, allowing you to receive assistance anytime your systems encounter issues, minimizing downtime and keeping your business operations running smoothly.
- 4-Hour Advance Parts Replacement: Count on a swift 4-hour response time for parts replacement to ensure that your network remains operational and efficient without prolonged interruptions, helping you maintain productivity.
- Comprehensive Parts Service: The service encompasses both electronic and physical parts replacements, addressing various needs and enhancing the overall functionality and effectiveness of your operations.
- Cost Predictability: Experience a predictable total cost of ownership, which aids in budgeting and ensures transparency regarding service expenses, allowing for better financial planning.
- Extended 1-Year Duration: Enjoy sustained support for your network equipment with a service duration of 1 year, guaranteeing long-term efficiency and reliability for your operations.
Technical Details of the Product
- Service Type: Managed Services
- Service Level: ResponsePLUS - Extended Service
- Response Time: 4-Hour Parts Replacement
- Availability: 24 x 7 Support
- Support Duration: 1 Year
- Service Depot: Yes (Fast, reliable response)
- Parts Replacement: Both Electronic and Physical
How to Install
To activate your Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service, follow these steps:
- Register your product on the Extreme Networks website using the provided documentation.
- Contact customer support to schedule your initial service setup and confirm your service details.
- Review the service terms, including response time and support access information.
- Ensure your network equipment is configured for optimal communication with the service depot.
- Maintain regular communication with support for any service requests or assistance.
Frequently Asked Questions
- What is covered under the ResponsePLUS service? The ResponsePLUS service includes parts replacement (both electronic and physical), 24/7 support, and a guaranteed 4-hour response time for parts.
- How do I request service? Service requests can be made through the Extreme Networks customer support portal or by contacting support directly at any time.
- Is there a limit to the number of service calls I can make? No, you can make as many service calls as needed, ensuring that your network remains operational without restrictions.
- Can I extend my service beyond the initial 1 year? Yes, you can renew your service or upgrade to additional coverage options as your business needs evolve.
- What is the expected delivery time for parts replacement? Parts are typically replaced within a 4-hour window once the service request is confirmed, ensuring minimal disruption to your operations.
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