Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - an essential extended service plan designed to protect your investment while ensuring maximum productivity and reliability for your networking infrastructure. With 24/7 support and quick response times, this service offers peace of mind for businesses that rely on seamless connectivity and service performance.
- Comprehensive 24/7 Support: Our ResponsePLUS service provides around-the-clock assistance, ensuring that you have access to expert help whenever you need it, day or night.
- 4-Hour Advance Parts Replacement: Enjoy the benefit of a rapid response with our 4-hour advance parts replacement service, minimizing downtime and keeping your operations running smoothly.
- Electronic and Physical Service Coverage: This service covers both electronic and physical components, ensuring that all aspects of your network are protected, enhancing overall reliability.
- Cost-Effective Service Depot: Our service depot offers a fast, reliable, and cost-effective response for any issues that may arise, helping you save on unexpected repair costs.
- One-Year Extended Service Plan: With a one-year duration, this service guarantees prolonged efficiency and precise results, giving you confidence in your network's performance.
Technical Details of the Product
- Service Type: Managed Services ResponsePLUS
- Service Duration: 1 Year
- Response Time: 4 Hours Advance Parts Replacement
- Support Availability: 24/7
- Service Depot: Included for fast and effective parts replacement
- Coverage: Electronic and Physical service sub-types
How to Install
To activate your Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Purchase the service plan through our authorized reseller or directly from Extreme Networks.
- Once purchased, you will receive a confirmation email with your service details and activation code.
- Log into the Extreme Networks customer portal using the provided credentials.
- Navigate to the "Services" section and enter your activation code to register your service plan.
- Follow the prompts to complete the registration process, ensuring your network components are adequately covered.
- If you need assistance, reach out to our support team at any time.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes 24/7 support, a 4-hour advance parts replacement, and both electronic and physical service coverage to protect your network investment.
- How quickly can I receive replacement parts? You can expect to receive replacement parts within 4 hours of reporting an issue, minimizing downtime significantly.
- Is this service available for all Extreme Networks products? This service is designed for a wide range of Extreme Networks products. Please check with your reseller for specific compatibility.
- What should I do if I need assistance outside of business hours? With our 24/7 support, you can contact our customer service team at any time, and we will be there to assist you with your needs.
- Can I renew my service after one year? Yes, you can easily renew your ResponsePLUS service plan through the customer portal or contact our sales team for assistance.
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