Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - the ultimate solution for IT professionals who demand excellence in network support. Designed to keep your network infrastructure running with maximum efficiency and minimal downtime, this extended service plan enhances your operational capabilities, allowing you to focus on your core business objectives. Whether you are a small business or a large enterprise, the ResponsePLUS service provides robust support tailored to your unique needs.
- Comprehensive 24/7 Support: Enjoy round-the-clock service with a guaranteed 4-hour response time for critical issues, ensuring your network is always in expert hands.
- Rapid Parts Replacement: Experience fast and efficient delivery of replacement parts, considerably reducing downtime and maintaining seamless operations.
- Flexible Service Options: Benefit from both electronic and physical service options, facilitating a streamlined approach to network management.
- Service Depot Advantage: Gain access to an efficient service depot that provides a reliable solution for parts exchange, minimizing wait times for essential components.
- One-Year Coverage: Enjoy peace of mind with a full year of extended service, allowing you to concentrate on business growth without worrying about network disruptions.
Technical Details of the Product
- Service Type: Managed Services ResponsePLUS
- Service Duration: 1 Year
- Service Coverage: 24 x 7
- Response Time: 4-Hour for Advance Parts Replacement
- Service Subtype: Electronic and Physical
- Parts Replacement: Included within the service plan
How to Install
To fully utilize the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these steps:
- Purchase the service plan through an authorized Extreme Networks distributor.
- Once you receive confirmation, contact Extreme Networks support to register your service plan.
- Familiarize yourself with the service terms and response protocols provided by the support team.
- In case of any issues, initiate a service request via the dedicated hotline or online portal to benefit from the 24/7 support.
- Coordinate with the service team for any required parts replacement or on-site assistance.
Frequently Asked Questions
What is included in the ExtremeWorks Managed Services ResponsePLUS?
The service includes 24/7 support, rapid parts replacement, both electronic and physical service options, and access to a service depot for efficient parts exchange.
How quickly can I expect a response to my service request?
The service guarantees a 4-hour response time for critical issues, ensuring that your network is addressed promptly.
Is there a limit to the number of service requests I can make?
No, there is no limit to the number of service requests you can submit during the duration of the service plan. Your network's health is our priority.
What should I do if I need a replacement part?
Simply contact the support team and initiate a service request. The team will guide you through the process of obtaining a replacement part rapidly.
Can I renew my service plan after the one-year period?
Yes, you can renew your service plan prior to its expiration. Contact your Extreme Networks distributor for more details on renewal options.
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