Description
If you're seeking a reliable service solution to ensure the optimal performance of your network, the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service is your answer. Designed to provide peace of mind, this service package ensures your systems remain functional and efficient, with minimal downtime. With a commitment to delivering high-quality support around the clock, this service is tailored to meet the demands of modern business environments.
- Comprehensive Support: Enjoy 24 x 7 x 4 Hour service that ensures your operational needs are met at any time, day or night. This comprehensive support guarantees that help is just a call away, allowing your business to run smoothly without unnecessary interruptions.
- Efficient Parts Replacement: With the Advance Parts Replacement service, you benefit from a rapid response time of just 4 hours. This means you can quickly resolve issues with the replacement of crucial parts, minimizing downtime and enhancing overall productivity.
- CUSTOMIZED SOLUTIONS: The service includes both electronic and physical options, catering to diverse business needs. This flexibility ensures that regardless of the type of support you require, you have access to the resources that best fit your operational requirements.
- Cost-Effective Maintenance: With a predictable total cost of ownership, this service allows you to budget effectively while ensuring your systems are optimally maintained. The inclusion of parts replacement services means you won’t be hit with unexpected expenses, making financial planning easier.
- Dedicated Service Depot: The service depot is designed for fast, reliable, and cost-effective responses to your needs. With a dedicated team at your disposal, you can be assured of high-quality service that prioritizes your business operations.
Technical Details of the Product
- Service Type: Managed Services
- Service Duration: 1 Year
- Service Response: 24 x 7 x 4 Hour
- Parts Replacement: Included
- Service Characteristics: Electronic and Physical
- Service Depot: Available
How to Install
Installation of the Extreme Networks ExtremeWorks Managed Services ResponsePLUS involves a straightforward process:
- Contact your service representative to initiate your service agreement.
- Provide details regarding your network infrastructure to ensure tailored support.
- Set up a service schedule according to your business requirements.
- Regularly review and update your service needs in coordination with the service team.
Frequently Asked Questions
- What is included in the 1-Year service? The 1-Year service includes 24 x 7 x 4 Hour support, parts replacement, and access to a dedicated service depot.
- How quickly can I expect parts replacement? You can expect parts replacement to occur within 4 hours of your request, ensuring minimal downtime.
- Is this service suitable for all types of businesses? Yes, this service is designed to meet the needs of businesses of all sizes, ensuring tailored support for your specific requirements.
- How do I contact support if I have an issue? Support can be contacted through the service number provided in your agreement, available 24/7.
- Can I renew the service after one year? Yes, you can renew the service at the end of the 1-Year period to continue enjoying uninterrupted support.
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