Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a premier solution for organizations striving to ensure maximum reliability and performance in their network systems. This extended service plan, valid for one year, is tailored to provide comprehensive ongoing support that actively monitors, manages, and optimizes network performance. By prioritizing proactive measures, this service aims to reduce downtime and bolster operational efficiency, making it an indispensable asset for any business reliant on seamless connectivity.
- Comprehensive Network Monitoring: Experience continuous proactive remote network monitoring that identifies potential issues before they escalate, ensuring uninterrupted business operations and minimizing disruptions.
- Incident and Problem Management: Take advantage of expert incident and problem management, delivering swift resolutions to any emerging issues, thus safeguarding the integrity and performance of your network.
- Proactive Change and Configuration Management: Maintain optimal performance through proactive configuration management, minimizing risks associated with changes while enhancing overall network efficiency.
- Real-Time Access to Network Health: Leverage the Extreme Networks Managed Services Gateway for real-time insights into your network’s health, performance, and security issues, facilitating informed decision-making.
- Dedicated Support and Review Sessions: Enjoy personalized support with a designated managed services account manager who will oversee your account and provide scheduled review sessions for ongoing improvement and feedback.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS - AHR
- Response Time: 4-Hour Advance Parts Replacement
- Email Support: Included for prompt problem resolution
- Operational Software Updates: Regular updates and upgrades provided
How to Install
Installation of the ExtremeWorks Managed Services ResponsePLUS involves the following steps:
- Contact your designated managed services account manager to discuss your specific network needs and configurations.
- Provide the necessary access information to allow for remote monitoring and management of your network.
- Ensure that your network devices are compatible with Extreme Networks solutions as outlined in the service agreement.
- Once setup is complete, the service will automatically initiate monitoring and management processes.
- Schedule regular review sessions with your account manager to discuss performance insights and any potential configurations or updates needed.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service encompasses proactive remote monitoring, incident and problem management, change and configuration management, operational software updates, and advanced parts replacement.
- How does the 4-Hour Advance Parts Replacement service work? In the event of critical component failure, this service guarantees that replacement parts will be delivered within four hours to minimize downtime.
- Can I customize my managed services package? Yes, you can tailor the services to meet your specific organizational needs after consulting with your account manager.
- Is there any additional support available? Beyond email support, your account manager will offer dedicated assistance during scheduled review sessions and respond to urgent inquiries as necessary.
- What happens if I encounter a network issue outside of normal support hours? The email support service is accessible for urgent issues, ensuring you can seek assistance even beyond standard operational hours.
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